Position Title: Employee Relations Manager
Classification: Exempt
Compensation: Starting at $96,600
Position type: Full-time
Department: Human Resources
Position level: Manager
Hours: Full-time, 40 hours/week, Monday-Friday (between the hours of 7am-5pm)
Location: Plymouth Meeting, PA (hybrid work options with supervisor approval)
Travel Required: Local travel may be required to attend meetings, training events, etc.
Start Date: ASAP
About Behavior Interventions, Inc.
Behavior Interventions was founded in 2006 by two Board Certified Behavior Analysts with a mission to provide quality Applied Behavior Analysis (ABA) services to our families in New Jersey, Pennsylvania, and Delaware. Our team is composed of clinical and administrative team members all focused on creating meaningful change in the lives of those we serve. We are seeking an Employee Relations Manager to support our Human Resources team in Plymouth Meeting, PA.
Reporting Relationship: The Employee Relations Manager reports to the Director of Human Resources or designated manager for all of the duties and responsibilities listed below and for other duties that the Director of Human Resources may assign.
Responsibilities may include but are not limited to the following: The Employee Relations Manager is responsible for implementing employee relations strategies that align with our company mission, values, and business objectives. The role guides BII leaders and team members through complex workplace matters while shaping and executing policies and practices designed to foster a positive, productive work environment, minimize risk, and ensure legal compliance. Areas of responsibility include employee engagement, recognition, training, performance management, conflict resolution, employee leave, work accommodations, health and safety. The role is supported by two HR specialists.
Responsibilities may include but are not limited to the following: The Employee Relations Manager is responsible for implementing employee relations strategies that align with our company mission, values, and business objectives. The role guides BII leaders and team members through complex workplace matters while shaping and executing policies and practices designed to foster a positive, productive work environment, minimize risk, and ensure legal compliance. Areas of responsibility include employee engagement, recognition, training, performance management, conflict resolution, employee leave, work accommodations, health and safety. The role is supported by two HR specialists.
In accordance with applicable laws, regulations and company standards:
- Review and respond to employee workplace matters following established policy and procedure.
- Guide and support employees on workplace concerns such as grievances, disputes, disciplinary actions, and terminations. Act as a mediator when conflicts arise and help resolve them in a timely and effective manner.
- Conduct and oversee complex and sensitive investigations, prepare reports, make recommendations, and ensure corrective action procedures are implemented where appropriate. Train the team to do the same.
- Consult with external legal resources for complex matters. Apply judgement and discretion to keep leadership informed and seek guidance as needed.
- Maintain complete and accurate records of reported matters, investigations and actions.
- Assist with requests related to unemployment compensation.
- Oversee BII’s performance management program and guide employees in implementing it.
- Provide training and coaching to team members.
- Guide in the development and administration of performance feedback and action plans. Collaborate with supervisors through the performance plan process; offer guidance including when suspension, probation or termination is applicable.
- Track and maintain records of formal feedback and performance related documents in HRIS. Maintain program setup in HRIS.
- Develop and implement engagement initiatives that promote employee satisfaction and retention.
- Create, implement and promote employee engagement and recognition programs.
- Implement an effective communications plan to keep employees informed about employee relations matters.
- Track and analyze retention and other relevant data, and make recommendations.
- Create, maintain and implement HR policies and procedures including the Employee Handbook.
- Create and conduct or implement employee training, annually and as needed.
- Oversee employee health and safety, and workers compensation.
- Address employee safety concerns and/or violations of workplace safety regulations.
- Oversee employee incident reporting; guide staff through the process, maintain records. Prompt staff for medical attention and worker’s comp claim submission when applicable.
- Oversee employee requests for leave of absence and work accommodations.
- Supervise the HR Leave & Safety Specialist and the Employee Relations Specialist
- Conduct weekly supervision meetings.
- Identify and implement quality control measures while supporting employees to provide exceptional services. Provide coaching, training and development, monitor performance, and conduct performance reviews.
- Support the hiring and training of new team members.
- General responsibilities:
- Assure all employee relations documentation, reports and filings are accurate and on time
- Foster a culture of continuous improvement, implementing best practices and innovative solutions to enhance service delivery.
- Demonstrate excellent communication and presentation skills through well-crafted reports, corrective actions, employee communications, presentations, and training.
- Maintain a deep and current knowledge of governing HR laws, regulations and principles to ensure compliance (i.e. EEOC laws, FLSA, FMLA, OSHA, HIPAA).
- Lead and support projects and initiatives as needed.
