General Summary of Job Duties:
Safeguards Silverton by ensuring proper procedures are followed by non-gaming and gaming revenue outlet personnel and provide appropriate documentation as outlined by Silverton and regulatory agencies. Audits transactions made on the floor using the internal controls as a guide.
Principle Responsibilities and Duties:
- Adherence to all policies stated in the Team Member manual.
- Maintain a high quality of guest service according to Silverton standards.
- Thorough knowledge of applicable company and department policies and procedures as well as the willingness to learn and follow any policy and procedure that may be introduced in the future.
- Maintain an open line of communication with managers.
- Maintain a positive and professional demeanor during all interactions with guest, fellow team members, and vendors.
- Ability to accept performance feedback in a professional manner.
- Verify the contents of all paperwork sent to Finance from a particular venue on the floor. Ensure that all sales, revenue and cost revenue are correct.
- Conduct gaming revenue audits, which include, but are not limited to table games, slots and casino cage.
- Produce and distribute gaming reports daily, monthly and yearly.
- Log and document exceptions to gaming regulations.
- Observe and verify month end physical inventories as assigned.
- Participate in month end slot machine readings as assigned.
- Conduct non-gaming revenue audits, which include, but are not limited to all food and beverage outlets, hotel, retail, players club and A/R.
- Track daily food and beverage sales for month end reporting.
- Track all concert/special events ticket sales.
- Conduct house bank audits.
- Key in, balance comps into computer system and produce comp reports by individual compor.
- Verify account receivable items.
- Process credit cards items; settle disputes with customer and credit card vendors.
- Process travel agent commissions and refunds to customers.
- Conduct collection of returned checks.
- Collect audit paperwork from gaming and non-gaming locations.
- Such other job related duties may be assigned by instruction of management.
General Job Responsibilities and Duties:
To perform the job successfully, an individual should demonstrate the following Silverton Values:
- Character – Always do the right thing and treat everyone with dignity and respect.
- Care – Demonstrate compassion, kindness, and charity towards yourself, team members, guests, and the community.
- Excellence- Challenge acceptable and be exceptional.
- Collaboration – Achieve ultimate results with the inclusion of diverse ideas, thoughts, and talents.
- Courage – Champion today for a better tomorrow.
