Job Summary

The Clinical Support Specialist is responsible for providing clinical and administrative duties with the oversight of the Onsite Registered Nurse (RN), Regional Account Manager (RAM), Clinic Manager/Nurse Practitioner (NP) and the Consulting Medical Director (CMD).

This includes administrative clinic operations, providing patient intake and care, assisting with special requests from client, inventory management, in addition to assisting with other occupational and environmental health services, as needed.

The schedule for this role is Monday - Friday 7:00am - 4:00pm.

Essential Duties and Responsibilities

Clinical Duties:

• Performing diagnostic testing such as vital signs, EKG, audiogram, pulmonary function test, vision acuity, and respirator fit testing.
• Performing Wellness Testing (body fat, aerobic capacity assessment, upper body strength, etc.) and counseling (diet, exercise, tobacco cessation, etc.).
• Preparing patients for examinations and assisting during exams.
• Taking and Recording Vital Signs: Measuring blood pressure, pulse, temperature, and respiration rates etc.
• Taking and recording patient medical histories.

General Administrative Duties:

• Answering phones, greeting patients, and managing correspondence.
• Managing patient appointments and maintaining scheduling systems.
• Updating and managing patient medical records.
• Supplies – MA is responsible for ordering and maintaining medical & office supplies.
• Updating the medication/supply expiration binder

Workers’ Compensation Case Management:

• Assisting in managing workers' compensation case management program 

Education and Experience

• Certified Medical Assistant or Certified Nursing Assistant preferred, not required. 
• High school diploma or general education degree (GED) or equivalent acceptable with at least 2 years of directly applicable experience.
• Knowledge and skills equivalent to those acquired through an accredited Medical Assistant education program, including basic knowledge of medical terminology and reporting, to perform office and clinical duties
• Must have a current BLS certification
• Must hold valid drivers license
• One to three years of experience in the healthcare field or in a related area. 
• Occupational health experience preferred. 
• Certification in phlebotomy preferred
• Willingness and ability to obtain HIPAA certification upon hire 

Skills and Competencies

• Consistently exemplify excellent patient relations skills, including the ability to maintain confidentiality of information concerning patients
• Excellent oral and written communication skills in English; effective interaction with a wide variety of personnel who hold varying roles and have varying responsibilities
• Ability to work with minimal supervision, but will not hesitate to ask questions and/or seek information from the supervisor and other team members, so that tasks can be completed correctly
• Strong self-motivation; proactive, high-energy, enthusiastic, "can do" work ethic; and ability to handle potentially stressful situations and tolerance for ambiguity
• Ability to maintain punctuality and good attendance

Computer Skills

• Proficiency with computers using the Microsoft Office suite of applications for creation as well as modification, how to access and use the Internet and an e-mail program such as Microsoft Outlook

Physical Demands

• Requires sitting for long periods of time, working at a desk.
• Some bending and stretching could be required.
• Working under stress and use of computer/phone required.
• Manual dexterity required for use of computer keyboard.
• Occasionally may be required to stand, walk, stoop, kneel and/or crouch.
• May occasionally lift and/or move up to 15 pounds.

Work Environment

• Mainly indoor, office environment conditions.
• The noise level is usually moderate. 
• Air quality is good and temperature is controlled.

This position has an hourly pay rate of $21.00 per hour. Final compensation offered will be determined by factors such as job-related knowledge, skills, experience, and qualifications. 

Benefits for this position include paid time off; medical, dental, vision, and critical illness insurance; HSA, HRA, and FSA; life and disability insurance; EAP; 401K; legal and identity theft coverage; pet insurance and more. 

The preceding statements describe the general job responsibilities and individual’s qualifications inherent to this position. These are not intended to be construed as exhaustive lists. To perform this job successfully, the individual must be able to perform each essential function satisfactorily, accurately, and safely. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of their jobs. This job description may be reevaluated and/or modified at any time without notice.

Every qualified individual has the same opportunity for recruitment, hire, training, transfer, promotion, compensation, benefits, employee activities, and general treatment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other classification protected by applicable local, state, or federal law.