Training and Implementation Manager - Onsite Services - Hybrid in the US

Job Summary

Training and Implementation Manager-Onsite Services (TIMOS) is responsible for development and oversight of department training and implementations for new or expanding onsite services. The TIMOS will coordinate implementations with the client, Implementation Manager- Onsite Clinic Operations, Program Managers - Onsite Services, Onsite Services department leaders, and the Vice President as directed. Travel will be needed to support implementations, consulting, and general WorkCare business development. This position is responsible for creation, development, continuous improvement of trainings in the Onsite Services Department within scope of expertise. TIMOS will facilitate onboarding (remote and in person) and training in collaboration with Implementation Manager-Onsite Clinic Operations and/or Onsite Services department leaders. and coordinate ongoing staff development.

Essential Duties and Responsibilities

1. Responsible for overseeing Onsite Services implementations and filling in for Program Manager–Onsite Services during site kickoffs and onboardings. Primary duties include but are not limited to:
   1. Onsite client implementation(s) in coordination with Implementation Manager – Onsite Clinic Operations (as applicable)
      1. Implement new client(s) in accordance with WorkCare’s philosophy, policies, and practices.
      2. Ensure client(s) programs are prepared for site kickoff.
      3. Ensure proper equipment and resources are in place in partnership with the client.
      4. Lead coordination of Onsite Services program with other WorkCare departments as needed during implementation and training
2. Oversight / Management of Onsite Services onboarding, training, and development of staff
   1. Onboarding
      1. Ensure staff has proper and current credentialing in place for their role
      2. Serves as the primary point of contact for new hires during on-boarding.
      3. Coordinate onboarding and training activities in partnership with the client, Implementation Manager, Onsite Clinic Operations & Onsite Department leadership team
      4. Review onboarding and training materials and process to ensure all goals are met prior to onsite kickoff
      5. Manage, update, and develop department trainings based on program and client needs
      6. Partner with Program Manager - Onsite Services &/or Implementation Manager, Onsite Clinic Operations for successful onboarding and training of staff
      7. Training
         1. Coordinating with each Onsite Services department leader or Implementation Manager, Onsite Clinic Operations to schedule new hire training and onboarding.
         2. Reviews existing training programs in collaboration with Implementation Manager, Onsite Clinic Operations; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of client and program needs.
         3. Manage internal training platform to ensure course content is current and relevant.
         4. Ensures that training materials and programs are current, accurate, and effective.
         5. Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry.
         6. Conducts or facilitates required and recommended training sessions.
         7. Collaborates with vendors and third-party training providers to arrange employee registration for and participation in outside training programs.
         8. Ensures that training milestones and goals are met while adhering to approved training budget.
         9. Evaluates effectiveness of training program.
         10. Prepares and implements approved training budget.
      8. Continued Development
         1.  Identify, create, and implement trainings to improve program outcomes and clinician development in partnership with Onsite Services leadership team
         2. Collect and organize feedback from clients, providers, and performance measures to improve staff quality
3. Collaborates in overall operations of Onsite Services Department
   1. Partner with Onsite Services leadership to coordinate program vision and roadmap.
   2. Assist in business development and strategic pipeline for the program:
      1. Develops new sales opportunities by attending local, regional, and national conferences, and identifying new prospects.
      2. Utilizes marketing campaigns, leads, referrals, industry events and proactive research to prospect new clients.
      3. Identifies new business opportunity venues and develops recommendations.
      4. Devises innovative ways to generate sales leads and retain/increase revenue.
      5. Develops strategic pipeline for recruiting staff.
   3. Consulting (infrequent)
      1. Travel to client site locations as assigned
      2. Perform training consulting duties as assigned
      3. Provide feedback to client locations on designing programs to meet project goals
   4. Supervise staff during absence(s) of Program Manager(s)
      1. To the extent possible, perform same or similar duties of absent Onsite Services Program Management
   5. Provide Services fill-in as needed:
      1. To the extent possible, perform same or similar duties of absent clinical staff, and within applicable state licensure guidelines.
      2. Providing additional IAP program duties as assigned.
4. Works in partnership with other WorkCare service lines (Occupational Health Department)
5. Performs other additional duties and assumes additional responsibilities as identified by supervisor for the efficient operation of WorkCare.

Education and Experience

• Minimum
  • Bachelor’s degree in Athletic Training, Physical Therapy, Occupational Therapy, Nursing, Exercise Science, Physical Education, or related field required
  • Must hold CPR/First Aid certification
  • Minimum of 5 years experience in industrial/occupational health setting
  • Minimum 3 years experience in ergonomics and job analysis
  • Minimum 4 years in leadership role leading staff
  • Minimum 1 year leading training and onboarding in occupational health
  • Ability to travel
• Preferred Qualifications
  • Master’s Degree in relevant field
  • Ergonomic Certification
  • Certified or licensed in good standing
  • At least 7 years’ relevant experience
  • Extensive experience in training, client relationships, and program management
  • Extensive experience creating content and conducting trainings

Skills and Competencies

• Must be able to demonstrate the ability of maintaining privacy and confidentiality
• Ability to collaborate across multifunctional teams
• Critical thinking skills a must
• Ability to work independently and make decisions in accordance with company policy and procedures
• Take initiative on issues that arise daily
• Able to manage multiple priorities
• Must have the ability to maintain a professional approach with others in job-demanding, multitasking and/or project support situations
• Ability to create and edit written materials
• Ability to communicate effectively to a variety of audiences
• Have the skill in organizing resources and establishing priorities
• Ability to gather data, compile information and prepare reports
• Strong verbal, written, and interpersonal communication skills.
• Valid Driver’s License and transportation method

Computer Skills

• Must be proficient in Microsoft Word, Excel, PowerPoint, Video Editor, and Outlook and have the ability to learn new software as needed
• Ability to lead engaging virtual meetings
• Experience in learning management systems

Physical Demands

• Requires sitting for long periods of time, working at a desk.
• Requires bending and stretching.
• Working under stress and use of computer/phone required.
• Manual dexterity required for use of computer keyboard.
• Frequently required to stand, walk, stoop, kneel and/or crouch.
• May occasionally lift and/or move up to 15 pounds.

Work Environment

• Frequent indoor, office environment conditions.
• Infrequent outdoor, work environment conditions.
• The noise level is usually quite to moderate.
• Air quality is good and temperature is controlled indoors.

This position has a salary range of $95,000 - $110,000 annually.  Final compensation offered to the final candidate within this range depends on factors such as job-related knowledge, skills, experience, and qualifications.

Benefits for this position include paid time off; medical, dental, vision, and critical illness insurance; HSA, HRA, and FSA; life and disability insurance; EAP; 401K; legal and identity theft coverage; pet insurance and more.

The preceding statements describe the general job responsibilities and individual’s qualifications inherent to this position. These are not intended to be construed as exhaustive lists. To perform this job successfully, the individual must be able to perform each essential function satisfactorily, accurately, and safely. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of their jobs. This job description may be reevaluated and/or modified at any time without notice.

Every qualified individual has the same opportunity for recruitment, hire, training, transfer, promotion, compensation, benefits, employee activities, and general treatment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other classification protected by applicable local, state, or federal law.