Custodian

POSITION SUMMARY

The Custodian is responsible for providing consistently phenomenal customer service while maintaining a clean and organized environment for customers and employees.  This position upholds Co-op standards including genuine customer service, department conditions, safety, productivity, and other workplace conditions in a manner that upholds the values of Sacramento Natural Foods Co-op and the co-operative identity.

DEPARTMENT            Maintenance

FLSA STATUS              Non-exempt

REPORTS TO               Safety and Facilities Manager

UNION STATUS              Teamsters Local 150

Essential Duties and Responsibilities

1. Exceed our customers’ expectations for service and provide a welcoming environment for all in accordance with the Co-op’s customer service standards.
2. Custodial Responsibilities
   1. Maintain cleanliness of all areas of the Co-op.
   2. Greet customers and provide friendly, helpful, courteous, and prompt customer service.
   3. Refer customers to appropriate staff persons when unable to provide service.
   4. Direct customers to product and product information locations in the store upon request.
   5. Keep the store sales floor orderly and clean by sweeping, mopping, scrubbing, or vacuuming them.
   6. Gather and empty trash from all receptacles.
   7. Service, clean, and supply restrooms.
   8. Clean and polish furniture and fixtures.
   9. Clean windows, glass partitions, and mirrors.
   10. Dust furniture, walls, machines, and equipment.
   11. Steam clean or shampoo carpets.
   12. Follow procedures for the use of chemical cleaners and power equipment in order to prevent damage to floors, fixtures, or self.
   13. Move furniture, equipment, and supplies, either manually or by using carts.
   14. Maintain cleanliness of outside areas by power washing and clearing all debris from grounds, sidewalks, driveways, and parking areas.
   15. Notify appropriate managers concerning the need for repairs or additions to building operating systems and report any damage or malfunction of any equipment.
   16. Requisition supplies and equipment needed for cleaning and maintenance duties.
   17. Set up, arrange, and remove decorations, tables, chairs, ladders, and scaffolding to prepare facilities for events such as banquets and meetings.
   18. Maintain a working knowledge of product, back stock, and stocking supplies locations for all departments.
   19. Check prices, clean spills, and perform other housekeeping duties as needed.
   20. Re-stock unsold products and return carts and recyclable containers to their proper receptacles.
   21. Bale cardboard and make cardboard bales when needed.
   22. Keep refuse area tidy and organized.
   23. Ensure all mop rooms are clean and organized.
   24. Perform light maintenance duties as needed.
   25. Must be available to work hours based on the needs of the business and their department. 
3. Clerk Duties
   1. Adhere to scheduled shifts and be ready for work when shift begins.
   2. Wear proper clothing during shift, including apron and nametag, closed-toe shoes and shirt with sleeves.
4. Abide by all Co-op policies and procedures as specified in the SNFC Employee Handbook.
5. Perform other duties as assigned by management.

ESSENTIAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Required Experience
   1. Customer Service experience.
2. Language Ability
   1. Read and comprehend simple instructions, short correspondence and memos.
   2. Write simple correspondence.
   3. Effectively present information in one-to-one and small group situations to customers and other employees.
3. Math Ability
   1. Add and subtract two digit numbers and to multiply and divide with 10’s and 100’s mentally.
   2. Perform these calculations using units of U.S. currency and weight measurement, volume and distance.
4. Reasoning Ability
   1. Apply common sense understanding to carry out detailed written or oral instructions.
   2. Deal with problems involving a few concrete variables in standardized situations.
5. Computer Skills:
   1. Use Email, Nodafi, website and time clock software proficiently.
6. Operational Equipment Skills
   1. Operate a forklift.
   2. Operate an electric stacker.
   3. Operate a pallet jack.
   4. Operate a cardboard baler and a compactor.
   5. Operate a hand truck and other equipment carts.
7. Education
   1. High school diploma, GED, or equivalent certificate.

DESIRED QUALIFICATIONS

Desired knowledge, skills, ability and experience are not essential to be able to perform the essential duties of the position. 

1. Additional Customer Service Experience
   1. Previous experience in a high-traffic retail or service environment.
   2. Demonstrated ability to handle diverse customer interactions with patience and professionalism.
2. Advanced Cleaning and Maintenance Skills
   1. Experience with a wide range of cleaning techniques and maintenance equipment.
   2. Certification in the use of specific cleaning chemicals and safety protocols.
3. Technical Proficiency
   1. Familiarity with building maintenance software and digital maintenance tracking tools.
   2. Ability to troubleshoot basic mechanical issues.
4. Problem-Solving Aptitude
   1. Proven track record of identifying and resolving facility-related issues proactively.
   2. Experience in developing and implementing cleaning schedules and procedures.
5. Attention to Detail
   1. History of maintaining exceptionally high standards of cleanliness and order.
   2. Experience in environments where precision and thoroughness are critical, such as retail or food service industries.
6. Team Collaboration
   1. Experience working in a unionized environment.
   2. Strong track record of collaborating effectively with diverse teams.
7. Flexibility and Adaptability
   1. Ability to adapt to changing schedules and priorities, including emergency cleaning tasks.
8. Experience in setting up for and cleaning up after large events

ESSENTIAL MENTAL REQUIREMENTS AND COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

1. Problem Solving
   1. Identify and resolve problems in a timely manner.
2. Customer Service
   1. Manage difficult or emotional customer situations.
   2. Communicate respectfully at all times.
   3. Respond promptly to customer needs.
   4. Respond to requests for service and assistance.
3. Attendance and Punctuality
   1. Consistently at work on time.
   2. Arrives at meetings and appointments on time.
4. Dependability
   1. Follows instructions.
   2. Responds to management direction.
   3. Complete tasks on time.
5. Quality
   1. Demonstrates accuracy and thoroughness.
   2. Looks for ways to improve and promote quality.
   3. Applies feedback to improve performance.
   4. Monitors own work to ensure quality.
6. Quantity
   1. Meets and strive to increase productivity standards.
   2. Completes work in timely manner.
   3. Works quickly and accurately with a sense of urgency.
7. Safety and Security
   1. Uses equipment and materials properly.
   2. Protects the safety of self, co-workers, and Co-op patrons at all times.
   3. Reports any potentially harmful equipment or situations to supervisor without delay.
   4. Report safety-related accidents and incidents to a manager immediately
   5. Follow all company safety policies and procedures
   6. Operate equipment properly and in a safe manner that will not lead to injury of self or others.

Essential Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent Physical Demands
   1. Stand on concrete floors for extended periods of time.
   2. Use hands to grasp, handle, and feel.
   3. Reach with hands and arms.
   4. Walk, climb, balance, stoop, squat and kneel.
   5. Lift and move up to 30 pounds.
   6. Talk and hear.
2. Occasional Physical Demands
   1. Lift and move up to 50 pounds.
3. Specific Vision Ability
   1. Close vision, distance vision, peripheral vision, and depth perception.

Work Environment

The work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Occasional exposure
   1. Outdoor weather conditions
   2. Extreme cold (non-weather)
   3. Hot, wet, or humid conditions (non-weather)
2. Frequent exposure
   1. Fumes or airborne particles ranging from natural to chemical.
   2. Work with various cleaning products including bleach.
3. The noise level in the environment is usually moderate to loud.

Important Disclaimer Notice

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.

Sacramento Natural Foods Co-op provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, religion, sex, gender, gender expression, pregnancy, childbirth, perceived pregnancy, reproductive health decision making, age, sexual orientation, marital status, mental or physical disability status, medical conditions, military/veteran status, political activities/affiliations, status as a victim of domestic violence, genetic information, or any other characteristics protected by federal, state, or local laws.