Seasonal Field Service Helper

Job Overview: The Seasonal Field Service Helper plays a key role in assisting with the seasoned field tech with installation and repairs for automatic pool covers.

Position Essential Functions and Responsibilities:

To be successful in this role, the individual must perform the following essential duties and responsibilities satisfactorily. This list is not exhaustive, and additional duties may be assigned as needed. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

Essential Functions:

• Assist in diagnosing and repairing automatic pool cover systems, addressing issues as indicated on service requests.
• Gather the necessary tools and equipment in preparation for each service job.
• Help in completing service documentation accurately, including recording all work performed and parts/components used.
• Provide professional, courteous service to customers always, ensuring a positive experience.

Secondary Functions:

• Aid in ensuring the company vehicle is stocked with necessary parts and tools for the day’s service jobs.
• Help in maintaining a clean and organized service vehicle and work area.
• Other duties as assigned.

Education and/or Experience:

To perform this role effectively, the individual must have the following qualifications:

• High school diploma or GED required.
• Valid driver’s license required.

Knowledge, Skills, and Abilities:

The requirements listed below are essential for performing the job effectively. The company will make reasonable accommodations to assist individuals with disabilities in meeting these requirements.

• Communication Skills: Ability to communicate effectively both verbally and in writing.
• Customer Service: Exceptional customer service skills to ensure client satisfaction.
• Mechanical Knowledge: Basic understanding of mechanical systems and troubleshooting techniques.
• Problem-Solving: Ability to assist in diagnosing and solving complex mechanical issues.
• Time Management: Ability to work efficiently in a fast-paced, deadline-driven environment.
• Mathematical Skills: Basic math skills for measurements and calculations.
• Multitasking and Organization: Ability to prioritize tasks, organize work, and manage time effectively.
• Teamwork: Ability to work collaboratively as part of a team.
• Flexible Availability: Willingness to work extra hours beyond a typical workday and weekends when necessary.

Physical Demands:

The following physical demands are representative of those required to perform the essential functions of this job. Reasonable accommodation will be made for individuals with disabilities.

• Physical Movement: Ability to stand, sit, kneel, crawl, and move frequently throughout the workday.
• Visual and Auditory Abilities: Must have the ability to see, distinguish colors, and read reports and documentation. Ability to hear clearly and use fingers to operate tools and equipment.
• Lifting and Carrying: Ability to lift up to 100 pounds and push or pull up to 150 pounds.
• Outdoor Exposure: This position requires regular exposure to outdoor environments, varying temperatures, dirt/dust, noise, fumes/odors, and moving machinery and equipment.

Work Environment: The Seasonal Field Service Helper will often work outdoors in various weather conditions. Exposure to noise, dirt, dust, fumes, and heavy machinery is typical in this role. Personal protective equipment (PPE) will be provided as necessary for safety.

By joining our team, you will have the opportunity to develop your skills and contribute to the success of the company in providing high-quality service for our customers.