Digital Channels and Payments Specialist

PRIMARY FUNCTION

This person will be able to perform a wide variety of payments processing tasks, reporting, and troubleshooting. The work includes software testing and training. The Digital Channels & Payments Team is responsible for ensuring that wires, mobile deposits, ACH origination, remote deposits, etc., are processed successfully each day. The team also serves as the escalation point for any questions related to the digital banking, mobile applications and the range of services provided via those channels.

Within the Digital Channels & Payments Team, this person will be the lead on cards, instant payments and international payments as those programs are implemented and mature.

This person will also maintain a high level of expertise in order to back up and support the wide range of functions managed within this team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Assist in coordination of the Legend Bank debit card program, including preparation of reports, risk management, digital wallet support, troubleshooting and software updates.
2. Assist on projects related to instant payment services.
3. Support international payments including training and developing materials.
4. Setup and support of Treasury Management customers new services, user profiles, terminations and troubleshooting.
5. Process electronic payments, especially related to Legend Bank fintech and Treasury Management customers.
6. Process mobile deposit submissions.
7. Processing incoming and outgoing wire transfers.
8. Ensure all aspects of Legend Bank Wire Policy are met with regards to agreements, verification, processing, reporting and recordkeeping.
9. Work within policy parameters to adjust transaction limits for customers upon request.
10. Processing commercial online banking applications and account requests.
11. Process transactions flagged for additional review by fraud prevention software.
12. Process Deposit Network accounts and transfers, agreements, verification, processing, reporting and recordkeeping.
13. Assist with requests for support on all services offered via online and mobile banking.
14. Prepare managerial reports as needed.
15. Assist with new projects, systems, products testing, software upgrades and implementations, as required.
16. Pursue additional knowledge through training made available by Legend Bank.
17. Share knowledge among the department in effort to maintain consistency.
18. Update relevant procedures as needed.

KNOWLEDGE AND EXPERIENCE REQUIRED

1. EDUCATION: High school education or equivalent required; college degree preferred.
2. LICENSES OR CERTIFICATIONS: ACH, Visa, or other payments certifications preferred.
3. RELATED WORK EXPERIENCE: Three to four years bank operations experience required, especially in payments processing.
4. SKILLS: Strong interpersonal, customer service, verbal and written communication skills required. Strong problem-solving skills. Ability to work well under pressure.
5. ADDITIONAL: Ability to operate related computer applications and other business equipment. Ability to analyze and solve technical problems. Able to navigate multiple systems.
6. WORK ENVIRONMENT: This position may have rights to work from home and in office on a hybrid basis. The ability to work closely with team members in other locations to accomplish tasks daily is required. Self-motivation and discipline are necessary to be successful on this team.

Legend Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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