Branch Office Administrator

Position Summary

At Sibcy Cline, the Branch Office Administrator (BOA) role is a key supportive role that helps drives the branch offices success in three main areas: exceptional customer service, effective agent productivity and efficient business operation processes and practices. The BOA is a flexible problem solver with superb communication skills and a detail-oriented mindset. The BOA role requires the ability to deftly handle the unexpected in a calm and professional manner.

Essential Functions

• Support the real estate transaction process from start to finish, including but not limited to: preparing and maintaining listings, creating and maintaining digital sales packets, entering detailed information into accounting and real estate software systems (ex: Profit Power, SkySlope)
• Act as a primary liaison between corporate, branch office staff and real estate agents, effectively managing established processes and best practices, including proactively bringing forth recommendations for process improvement.
• Support and promote the delivery of branch office business goals while maintaining an efficient, productive and positive office culture, and promoting agent successes on branch office social media.
• Assist real estate agents and branch managers with the ordering, maintenance and distribution of marketing and promotion materials.
• Create graphics, using templates designed by the marketing team, to promote agents and listings on social media.
• Warmly greet visitors to the branch in person and digitally by promptly answering and directing phone, email and online inquiries.
• Perform a variety of administrative duties such as: sort and distribute mail, assist with maintenance of office supplies and equipment, deliver documents to other locations
• Proactively take new project ideas to manager based on understanding of office operations priorities and needs.

Skills, Knowledge and Abilities

• Proven success in office management, in a supportive and/or administrative role.
• Able to be positive and proactive while adapting to changes.
• Superb written and verbal communication skills.
• Proficient in Microsoft Office, with aptitude to learn new software and systems.
• Experience with data entry for the purpose of managing budgets, expenses and transaction details.
• Experience with social media posting/management.
• High school diploma required.
• 5+ years of experience in a real estate sales or brokerage support role highly preferred.

Work Context

Employees in this position must embody Sibcy Clines Cultural Competencies as described in the Employee Handbook: Friendliness, Respect, Innovation, Enthusiasm and Results Oriented.

Tools and Equipment

MS Office, Excel, Word, PowerPoint. SkySlope. Real estate management software.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change. Employees are expected to perform other job-related duties as assigned.