Lead Housekeeper

Location: Agrace Inpatient Unit – Madison, WI

Full-time 1.0 FTE (40 hours/week) | PM Shift | Monday-Friday | 1:00pm-9:30pm

Includes every other weekend rotations

Starting Pay: $19.50 + (based on experience)

Make a lasting impact with Agrace

Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you bring attention to detail and a commitment to creating a clean, comforting environment that supports patients, families, and staff, this is your opportunity to make a difference!

How You’ll Make a Difference (Essential Functions)

The position lead housekeeper is responsible for ensuring infection control and prevention throughout the Agrace facilities by following best practices for cleaning and healthcare standards with a focus on quality, communication, and service excellence. Lead Housekeeper is expected to complete or work to coordinate the completion of floor care, room set-ups, and special requests as needed. Lead Housekeeper works in tandem with the Housekeeping Manager to ensure staffing coverage on a daily basis and in bi-weekly payroll approval. Lead Housekeeper works in tandem with the Housekeeping Manager to field and distribute incoming housekeeping work orders. Lead Housekeeper also assists the housekeeping manager in training new hires and coaching existing team members on quality issues.

Key Responsibilities

• Housekeeping (Percentage of time: 80%)
  • Clean areas of the facilities.
  • Follow written policies, procedures, and protocols when cleaning.
  • Follow manufacturer’s instructions for safe usage and handling of products and equipment.
  • Ensure that the assigned housekeeping cart, closet, and supplies are kept clean and stocked at all times.
  • Order housekeeping supplies.
  • Ensure trash, recycling, and confidential materials are collected and correctly disposed of.
  • Complete assigned work orders for housekeeping tasks such as floor care and room set-up.
  • Report damaged finishes, furniture, and equipment for maintenance follow-up.
  • Assist with development of housekeeping schedules to ensure that workload assignments are assigned appropriately. Monitor and communicate the schedule and assignments to the team.
  • Monitor, distribute and close out work orders in CMMS.
• Quality & Service Excellence (Percentage of time: 15%)
  • Collaborate with IPU Staff to ensure room cleanliness and customer satisfaction.
  • Ensure customer satisfaction with the overall comfort, appearance, and cleanliness of the facilities.
  • Monitor housekeeping team for consistent quality standards and reports issues to the manager.  Work on plan of correction with the Housekeeping Manager.
  • Mentor and coach new hire team members.
• Other Duties (Percentage of time: 5%)
  • Participate in internal work groups, meetings and committees relative to position responsibilities.
  • Check email and electronic calendar regularly.
  • Utilize payroll system to approve timesheets and assist housekeepers with timesheet corrections in manager’s absence.
  • Participate in emergency operations plans, specifically fire and tornado safety.
  • Understand and perform daily security rounds.
  • Provide snow removal support.

The above are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

You Bring (Qualifications)

• High school diploma or GED, or equivalent combination of education and work experience
• Minimum of one year experience in healthcare housekeeping setting preferred.
• Must be 1.0 FTE.
• Must be based in Madison Agrace office
• Beginning Microsoft Office Suite skills.
• Ability to work effectively and cooperatively with others.
• Ability to maintain professional boundaries with patients, families and co-workers.
• Experience using industry specific software.
• Ability to communicate effectively verbally and in writing.
• Ability to be flexible in time and task to meet organizational needs.
• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property.
• Ability to work at various Agrace locations.
• Ability to use proper body mechanics and standard precautions.

Benefits

• Health, dental, and vision insurance for employees who are hired for 28 or more hours per week (.7 FTE +)
• Retirement plans with employer matching
• Generous Paid Time Off (PTO) and holiday paid time off
• Comprehensive onboarding, mentorship, and career development

About Agrace

For more than 45 years, Agrace has been an innovator and leader in both caring for patients and their families, and in educating others about death, dying and grief. We are the largest hospice provider in Wisconsin. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving. 

At Agrace we are strengthened by the unique experiences, cultures and traditions of our staff, patients and clients.

Together, we pursue a vision in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.

We foster a culture of belonging that celebrates people’s uniqueness and leads to meaningful, empathetic connections.

Agrace Health Inc is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class