PRODUCER FIELD TECHINICAN

GENERAL DESCRIPTION

VSI, a trusted leader in animal health distribution and services, is seeking a qualified and customer-focused Field Technician to join our growing team. This role is responsible for installing, maintaining, and repairing various types of equipment across customer sites, ensuring optimal functionality and customer satisfaction. Located in North Carolina!

ESSENTIAL JOB DUTIES/RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty at a satisfactory level. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential job functions. Essential job functions and duties include, but are not limited, to:

•  Install new equipment and test systems to ensure proper operation.
• Diagnose mechanical and technical issues using diagnostic tools and techniques.
• Perform routine and corrective maintenance on a variety of equipment types.
• Educate customers on system operation, maintenance, and troubleshooting.
• Maintain accurate records of service activities, parts usage, and customer interactions.
• Identify root causes of equipment issues and implement effective solutions.
• Prioritize daily workload independently or as part of a team.
• Ensure compliance with safety protocols and standard operating procedures (SOPs).
• Communicate clearly and professionally with customers, supervisors, and colleagues.
• Support general warehouse operations and other assigned tasks as needed.
• Represent VSI with a high standard of professionalism and reliability at all times.
• Participate in required staff meetings and company training sessions.
• Travel to customer sites as needed based on business needs.

QUALIFICATIONS

The employee must have demonstrated experience and/or education as outlined below in order to satisfactorily perform the essential job duties and responsibilities. Qualifications may include, but are not limited, to:

• High School Diploma or GED equivalent required.
• Valid driver’s license, clean driving record, and current vehicle registration required.
• Must obtain Hazmat endorsement within 90 days of hire.
• Demonstrated mechanical aptitude and ability to perform hands-on equipment repairs.
• Strong diagnostic, problem-solving, and troubleshooting skills.
• Proficiency with Microsoft Office applications and smart devices.
• Excellent communication skills—both written and verbal.
• Proven ability to manage time effectively, multitask, and maintain detailed documentation.
• High level of professionalism, ethical conduct, and customer service orientation.
• Ability to adapt to changing priorities and maintain productivity in a fast-paced environment. 

PHYSICAL DEMANDS AND WORKING CONDITIONS

The Physical Demands and Working Conditions of this job may require the employee to perform the following physical activities during the course of work. Reasonable accommodations may be made to enable individuals with disabilities to perform the Physical Demands and Working Conditions. Physical Demands and Working Conditions may include, but are not limited, to:

• Regularly uses a telephone/cell phone, computer (including keyboard), SMART devices, email and/or fax for necessary communications.
• Required to stand, walk and sit for extended periods of time.
• May be routinely required to stoop, bend, kneel, lift and reach, in the performance of job duties.
• Requires the essential use of hands, speech, eyesight, and hearing.
• Vision requirements include close and distance vision, peripheral and depth vision, and the ability to adjust focus as needed.
• Lifting limitations for this position: 50lbs. on a regular basis.
• Noise level for this work environment is typically low to moderate.
• A safety-sensitive position is one in which job performance can affect the safety of the employee and others. An employer must be able to demonstrate that the employee's inability or impaired ability to perform job-related tasks could result in a direct threat to their safety and/or the safety of others.