Job Description
The Customer Service Representative is an entry-level role essential to VSI's customer service team. This individual assists new and existing customers, ensuring customer satisfaction through effective communication, order processing, and account management.
Key Responsibilities
- Handle incoming customer service calls, addressing inquiries and providing product and account information professionally.
- Process customer orders accurately via phone, email, and fax.
- Coordinate with delivery schedules, tracking shipments and informing customers of any delays.
- Maintain accurate records of customer interactions, orders, and account changes.
- Collaborate with sales reps, warehouse, and shipping teams to address and resolve customer concerns.
- Represent VSI in a professional manner, maintain a clean and organized workspace, and attend mandatory meetings.
- May require periodic travel based on business needs.
Qualifications
- High School Diploma or equivalent.
- 1-3 years of experience in a customer service or similar environment.
- Proficiency in Microsoft Word, Excel, and other office applications.
- Strong math skills and ability to communicate effectively in English, both verbal and written.
- Ability to multitask in a fast-paced environment and adapt to new responsibilities.
- Valid driver’s license and clean DMV record (if applicable).
Physical Demands
- Ability to sit, stand, and walk for extended periods; may need to lift up to 30 lbs.
- Routine use of phones, computers, and other communication devices.
- This is a safety-sensitive position requiring good judgment and focus.
Apply today to join VSI’s dedicated customer service team and contribute to our commitment to excellent service and customer satisfaction!
