Business Analyst, eCommerce

Position Summary

The Business Analyst, eCommerce (BA) is responsible for gathering the functional business requirements from stakeholders with superior communications, interpersonal and organizational skills. This role will be the subject matter expert (SME) in eCommerce from a business functional perspective. This role will translate functional requirements into epics and user stories with precision, mockup / wireframing, concisely documenting in JIRA and/or Confluence. The BA will work closely with end-to-end functional testing to ensure it meets all the functional business requirements and criteria. Working as part of the Digital commerce team, the BA will collaborate with different stakeholders and do quality checks to make continuous improvements to eCommerce to transform customer experience on their digital commerce journey.

Essential Functions and Duties

• Complete Functional Business Requirements and capture all business process and/or functional behavior/expectations in the tickets on Jira (based on Business Requirements Template – to be provided).
• Document stories with functional grooming, use-case and corresponding functional scenarios well captured per business requirements; business rules; UI/UX (where applicable) with Acceptance Criteria steps.
• Capture clear details on replicating steps for issues / bugs with clear functional behavior / expectations in the tickets.
• Provide applicable actual vs expected images / videos / attachments.
• Document Wireframes, Functional and User flows on Confluence using PowerPoint / Visio / Draw.io / Mural / Lucid Chart where required.
• Conduct and own 100% functional testing including validations (pre-UAT).
• Provide Jira ticketing assistance as needed.
• Monitoring & validating deliverables ready for User Acceptance Testing (UAT).
• Obtaining requirements sign-off, especially for the bigger asks from stakeholders.
• Assist in UAT, coordinate and confirm final UAT sign-off.
• Participate in Agile Ceremonies.
• Participate in Triage Inputs.
• Collectively serve as Business / eCommerce team liaison as requested and include Management and Architects in all communications.
• Support Troubleshooting and Testing as required.
• Support as eCommerce Administrator backup.
• Capable of running workshops (virtual and in-person), and helping our customers derive the right set of user stories to meet their functional business requirements.
• Participate in the development of appropriate actionable plans, including the definition of a new and/or improvement of existing processes.
• Support production systems: proactively monitor and improve systems to enable smooth operations; work to analyze and replicate production problems in a timely manner; resolve end user service requests. 
• Adheres specifically to all company policies and procedures, Federal and State regulations, and laws.
• Display dedication to position responsibilities and achieve assigned goals and objectives.
• Always represent the Company in a professional manner and appearance.
• Understand and internalize the Company’s purpose,
• Display loyalty to the Company and its organizational values.
• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
• Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and respect the diversity of our work force in actions, words, and deeds.
• Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation. 
• Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
• Other duties as assigned.

Education, Knowledge, Skills and Experience

Required Education:

• Bachelor’s degree in management of information systems, marketing, business or related degree or four (4) years relevant experience in lieu of degree. 
• Master’s degree preferred.

Required Experience:

• Minimum of three (3) years [seven (7) for non-degreed candidates] of work experience in digital commerce as a business analyst or working on the business side of the world managing day to day operations in eCommerce.
• Experienced with Agile Scrum, strong skills in Atlassian toolset (JIRA & Confluence).
• Two (2) or more years of experience as a business analyst.

Preferred Experience:

• Three (3) or more years of experience as a business analyst.
• Two (2) or more years of experience in SAP Commerce Cloud (CCv2)/Hybris.
• Two (2) or more years of experience in the healthcare industry, preferably distribution.

Required Skills:

• Strong business analysis skills and use of tools such as PowerPoint / Visio / Draw.io / Mural / Lucid Chart to represent functional business workflows through mockups / wireframes.
• Great attention to detail, strong analytical and process-oriented thinking skills.
• Capable of running workshops (virtual and in person), and helping our customers derive the right set of user stories to meet their functional business requirements.
• Work well in multi-cultural and virtual team set ups, have business fluency, and have excellent effective oral and written communication skills.
• Superior time management skills and must have strong organizational skills.
• Support in creating project plans.
• Ability to work in a fast-paced, dynamic, and challenging environment.
• Ability to concisely cross-check, report and summarize test results to the team, including other testers, developers, clients, and stakeholders.
• Skilled in communication with internal and external stakeholders / customers and management of tasks.
• Must have a detail orientation and the proven ability to prioritize work.
• Must have the ability to work with limited supervision and as part of a team.

Preferred Skills:

• Four (4) or more years of experience as a business analyst, preferably for SAP Commerce Cloud (CCv2)/Hybris.
• B2B experience as a business analyst, gathering the functional requirements from business stakeholders with superior communication and organizational skills.
• Articulating functional business requirements into user stories with precision, mockup / wireframing, concisely documenting in JIRA and/or Confluence.
• Work closely with end-to-end functional business testing to ensure all the functional requirements and criteria are met, report and track bugs/defects otherwise.
• Some knowledge of other technology stack would be useful (i.e. S4 HANA ERP, Salesforce, Power BI, etc.)

Physical requirements

Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The employee must be able to travel based on business needs.  The employee occasionally lifts up to 20 lbs. and occasionally kneels and bends. Working conditions include normal office setting.

Mental Demands

Learning, thinking, concentration and the ability to work under pressure, particularly during busy times.   Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service.  Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations.  Must have the ability to exercise discretion as well as appropriate judgments when necessary.  Must be proactive in finding solutions.

Direct Reports

No

EEO Statement

FFF Enterprises and Nufactor are an equal opportunity employer and prohibits discrimination and harassment based on the following characteristics: race, color, religion, national origin, physical or mental disability, gender, age (40 years and over) qualified veteran and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.