Lab CSR

Tribal Diagnostics is searching for a Laboratory Customer Service Rep.  The hours are Monday through Friday from 8am - 5pm.  

Job Summary:

As a Medical Laboratory Customer Service Representative at Tribal Diagnostics, you will be the primary point of contact for our clients, including healthcare professionals, clinics, and patients. Your role will encompass a range of responsibilities aimed at delivering outstanding customer service and support.

Duties/Responsibilities

• Respond to inquiries and provide information regarding laboratory services, test results, and specimen collection procedures through phone, email, and other communication channels.
• Address and resolve customer complaints or concerns professionally and in a timely manner. Escalate complex issues to the appropriate department as needed.
• Accurately enter and process laboratory test orders, ensuring compliance with all relevant regulations and protocols.
• Maintain accurate records of customer interactions, transactions, and inquiries in our database.
• Provide information and guidance to clients and patients regarding specimen collection requirements, test preparation, and result interpretation.
• Collaborate with the laboratory team to ensure the highest standards of service and accuracy in test results.
• Successfully participates in and supports Tribal Diagnostics' compliance program and initiatives.

Education and Experience:

• High school diploma or equivalent; bachelor's degree preferred.
• Prior experience in customer service and a medical laboratory setting required.

Required Skills/Abilities:

• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Proficient in using customer relationship management (CRM) software and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of medical terminology and laboratory procedures is an advantage.

Physical Requirements:

• Ability to sit, stand, and move around the laboratory
• Ability to work at a computer
• Must be able to lift up to 50 lbs
• Exposure to various chemicals and compounds