The Food & Beverage General Manager is responsible for overseeing all aspects of the restaurant and food service operations. The primary function is to ensure exceptional customer service, maintain high-quality standards, and drive profitability. The General Manager leads a team of employees, implements operational strategies, manages financial aspects, and fosters a positive, inclusive work environment. Strong leadership skills, industry knowledge, and business acumen contribute to this role’s success.
- Oversee, recruit, train, and supervise a diverse team of employees, including hiring, scheduling, and performance management.
- Foster a positive work environment, promote teamwork, and motivate staff to deliver excellent customer service.
- Provide coaching and mentorship to team members, ensuring their professional growth and development.
- Evaluates staff performance and provides feedback, coaching and disciplinary action as needed
- Conduct regular staff meetings to communicate goals, policies, and operational updates.
- Oversee day-to-day operations to ensure smooth functioning of the restaurants and all food service operations.
- Develop and enforce standard operating procedures (SOPs) for various areas, including front-of-house, back-of-house, and customer service.
- Maintain a clean, safe, and welcoming environment for both employees and guests.
- Monitor inventory levels, track food costs, and implement cost-control measures to maximize profitability.
- Collaborate with the kitchen staff to ensure timely food preparation and quality control.
- Maintain a strong focus on providing exceptional customer service and ensure guest satisfaction.
- Handle customer feedback, complaints, and resolve any issues promptly and professionally.
- Regularly interact with guests, build relationships, and address their needs and concerns.
- Implement strategies to enhance the overall dining experience and promote repeat business.
- Develop and manage the restaurant and food service operations budget, including revenue forecasts, cost analysis, and expense control.
- Monitor financial performance, review financial statements, and implement strategies to improve profitability.
- Analyze sales trends, customer preferences, and market conditions to identify opportunities for growth.
- Implement effective pricing strategies and promotions to increase revenue.
- Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
- Conduct regular inspections to maintain cleanliness and hygiene throughout the restaurants and food service operations.
- Train staff on proper safety procedures and maintain documentation for health inspections.
- Performs all duties in adherence to OTOW standards
- Ensure compliance with labor laws and regulations, including break schedules and overtime.
- Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
- Maintains a positive and professional demeanor toward all residents, guests and coworkers.
- Remains flexible in regards to daily duties and scheduling to include working a variable schedule that may include weekends, evenings, and holidays.
- Performs other duties as assigned.
