Job Summary/Overview
The Learning & Development (L&D) Manager is responsible for identifying, designing, and implementing learning initiatives that support the growth and effectiveness of a multi-departmental workforce. This role ensures employees have access to engaging, practical, and impactful training programs that enhance skills, support career growth, and align with organizational goals. The L&D Manager will partner with leadership to conduct needs assessments, develop and deliver training solutions, and evaluate program effectiveness to foster a culture of continuous learning.
Duties and Responsibilities
The following outline represents the principal functions of this position. Additional responsibilities may be assigned to meet organizational needs.
Learning Needs & Program Development
- Conduct comprehensive learning needs assessments using surveys, interviews, focus groups, performance data analysis, and observation.
- Collaborate with department leaders to identify skill gaps, operational challenges, and training requirements.
- Design and implement learning programs including:
- Onboarding (30-60-90 Day Plans, 90 & 180-day check-ins).
- Leadership development (Leadership Toolkit, executive retreats, strategic planning).
- New Manager Training.
- Succession planning initiatives.
- Mentorship and internship programs.
- Department-specific training on software, compliance, hospitality, best practices, and proprietary content.
- Develop and maintain Standard Operating Procedures (SOPs) as living training resources.
- Tailor training delivery to diverse learning styles, incorporating adult learning theory, experiential methods, and peer-to-peer learning.
Delivery & Facilitation
- Deliver training via multiple methods, including instructor-led training, e-learning, webinars, workshops, shadowing, peer-to-peer, and ad hoc “road show” sessions.
- Facilitate engaging training sessions, adapting methods to suit various audiences.
- Provide refresher courses to reinforce key knowledge and skills.
- Manage logistics including scheduling, communications, resources, and materials.
- Partner with external vendors or subject matter experts when specialized expertise is required.
Learning Systems & Tools
- Administer and optimize the Learning Management System (LMS), including LinkedIn Learning, Paycom Learning, or similar platforms.
- Explore, recommend, and implement new learning technologies and tools to enhance the learning experience.
- Manage tuition reimbursement, certification, and licensure programs.
- Develop and maintain L&D resources and materials to ensure accuracy and accessibility.
Evaluation & Continuous Improvement
- Collect and analyze feedback to assess training effectiveness, participation rates, and ROI.
- Generate reports on training outcomes, usage, and organizational impact.
- Continuously update and refine learning programs based on feedback, performance data, and industry best practices.
Culture & Engagement
- Foster a culture of continuous learning and professional growth by:
- Building strong partnerships across departments.
- Acting as a trusted advisor on L&D, goal setting, and employee development.
- Supporting employee engagement through mentorship, career development, and recognition initiatives.
- Coordinate and support company-wide training related to compliance with state and federal requirements.
Assist in executive retreat planning, including strategic planning facilitation.
Qualifications (Education, Experience, Technical Skills)
Education and Experience:
- Bachelor’s degree in human resources, Business Administration, Education, or related field required (master’s preferred).
- Minimum 5 years of progressive experience in L&D, corporate training, or organizational development.
- Experience creating programs for a diverse and experienced workforce highly preferred.
Skills and Knowledge:
- Expertise in instructional design, curriculum development, and adult learning principles.
- Strong facilitation, communication, and presentation skills.
- Proficiency with LMS platforms, e-learning authoring tools, and Microsoft Office Suite.
- Strong project management skills with ability to balance multiple priorities.
- Excellent collaboration, relationship-building, and advisory skills.
Work Environment
- This position requires the ability to manage a mix of in-person and virtual training programs across multiple departments. Occasional travel or schedule flexibility may be required.
