Digital Marketplace Manager

At Educators Resource we equip teachers and parents with innovative tools designed to enhance the education of children. We aspire to create a world where learning is more accessible and fun, guided by our values of integrity, collaboration, innovation, continuous improvement and accountability.

Digital Marketplace Manager

We’re looking for a proactive and analytical Digital Marketplace Manager to drive growth across our online sales channels. In this role, you’ll be accountable for the overall performance and profitability of our Amazon and Marketplace accounts.  Collaborate with the Digital Merchandising Team to identify and implement new product listings and opportunities. Manage Vendor Manager relationships and the Amazon Bulk Order and LTSB processes. Partner with the Pricing Coordinator to evaluate and execute pricing adjustments. Ensure compliance with all requirements related to marketplace and Amazon 1P listings. Lead efforts to expand the company’s presence into additional marketplace platforms.

If you’re passionate about e-commerce strategy, performance optimization, and expanding into new digital marketplaces, we’d love to hear from you!

Location: Downtown Mobile, AL

Employment Classification: Full-time / Exempt

Reports to: EVP of Commercial Partnerships

Essential Functions of the Role

Duties and Responsibilities

1. Primary Point of contact for ALL DLM Accounts

• Maintain relationships with marketplace category managers and vendor support teams.
• Interact with marketplace POC(s) to resolve any compliance issues related to platform policies, listing standards, and fulfillment requirements. Stay current with each marketplace’s policy updates and operational requirements. Ensure all listings comply with brand, safety, and regulatory standards.

2. Listings Performance: Pricing, Promotion & Assortment Strategy

• Monitor competitive pricing, MAP adherence, and profitability for each marketplace assortment.  Continuous review of buy box wins, losses, and listing suppression.  Opportunistically enhance MP profitability at the item level to drive sales while at the same time balancing overall DLM profitability.
• Create reporting to monitor weekly sales at an item and brand level to detect any category or vendor trends.
• Identify opportunities for assortment expansion and recommend new product additions or removals based on performance and profitability data.
• Explore the potential of exclusive new brands via Amazon FBA or 3P only brand product listings to avoid market price compression.
• Collaborate with the Digital Merch Team to on-board new product offerings.

3. Performance Analysis & Reporting

• Become the SME on Vendor Portals and Dashboards.
• Track and analyze sales performance, traffic, conversion rates, and advertising ROI My marketplace.
• Create and monitor regular sales and performance reports for internal leadership and vendors. 
• Collaborate with Digital Merch Team to enhance content where needed to improve conversion.  Perform A-B testing on product listings where it is feasible to test optimal content, pricing, and marketing.
• Identify and address root causes of underperforming listings or categories. 
• Seek technological solutions to effectively monitor listing performance.

4. Advertising

• Develop campaigns to drive traffic, brand visibility, and conversion.
• Work with Channel Partners to participate in key marketplace promotions and seasonal campaigns.  Coordinate with vendors and channel partners to optimize pricing and promo support.
• Manage marketplace advertising programs (e.g., Amazon Sponsored Products, Walmart Connect, etc.).
• Monitor advertising budgets, bids, and performance metrics (i.e ROAS).
• Improve product review generation and reputation management.

5. Operational Coordination

• Track and trouble shoot marketplace scorecard metrics such as on-time shipment rate, cancellation rate, and defect rate.
• Partner with the Customer Care teams to ensure orders ship accurately and on time. Proactively resolve operational issues (delays, returns, customer claims).
• Liaise with Inventory Management/Procurement on major assortment changes and product forecasts.

Core Competencies

Skills, Talents, Personal Attributes and Experience

• 3 - 5+ years of experience managing marketplace accounts (Amazon, Walmart, Target+, etc.).
• Bachelor’s Degree in a relevant field is ideal.
• Experience with dropship or multi-channel distribution preferred.
• Proficiency using Excel and similar tools for reporting and analysis.
• Understanding of digital merchandising, SEO, pricing strategy, and promotional mechanics.
• Working knowledge of Amazon Seller Central / Vendor Central, Walmart Seller Center, Target Plus (Partners Online).  Understanding of each marketplace’s compliance rules – content specs, image requirements, returns, and fulfillment performance metrics.
• Excellent communication, organization, and project management skills.
• Collaborative mindset — able to coordinate across sales, operations, and marketing.

Physical Requirements

The physical demands described here represent those that are typically required to successfully perform the essential functions of this position.  Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

• Prolonged use of a computer, including typing and viewing a screen for extended periods.
• The ability to communicate effectively in person and over the phone with coworkers, vendors, and customers.
• Must be able to remain seated for extended durations.

Compensation and Benefits

We offer a comprehensive compensation package including competitive pay and full benefits.

Full Benefits Package Includes: Health, Dental, and Vision insurance; Basic Life/AD&D coverage; Short-Term and Long-Term Disability; Accident and Critical Illness insurance; Employee Assistance Program (EAP) services; 401(k) with company match; paid time off (PTO); and a variety of company-paid holidays.
 

About Educators Resource

We are the backbone of an education & office supply network whose supply chain encompasses the globe.  As a leader in our industry segment, we service customers across North America on behalf of companies and brands you see and interact with every day. We offer the broadest array of products in the market, with over 20,000 SKUs sourced from over 300 suppliers.  We work hard to ensure that our customers WIN daily, and we have some of the highest service levels in the industry.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.