Why One Federal Solution?
As an industry leader in providing government services, One Federal Solution (OFS) is a Service-Disabled Veteran Owned Small Business (SDVOSB) whose primary mission is to provide the Federal government with outstanding services in the areas of Program Management, Information Technology Enterprise Management, Healthcare Administration and Test & Evaluation. OFS is resolute in our commitment to delivering unparalleled performance by simply listening to our customers and exceeding their expectations. We understand the government's infrastructure requirements and have aligned our business to offer consultation services to support the needs of our customers, offering end-to-end solutions that enable agencies to procure from a single, reliable source.
We exhibit pride and quality in our work and relationships, maintaining high ethical standards to achieve the goals of OFS. We uphold an uncompromising and steadfast adherence to honesty, truthfulness, and sincerity. We will uphold full loyalty to the company, showing pride as we strive to make it the best it can be. We value each individual and recognize their loyalty and contribution as being important to OFS' success. We treat everyone with the courtesy and respect they deserve. We vow to openly communicate with each other to foster an environment of trust. We are team leaders who apply our values to our customers, team members and each other.
What You'll Do?
- Support the daily operation of the units to which they are assigned and limited USCIS personnel in the immediate area to issue, sponsor, enroll, revoke, recover, and destroy Personal Identity Verification (PIV) cards.
- Grant appropriate authorized physical access to office space upon request by customers using local access control system(s).
- Update and maintain information within access control database systems for accuracy; to include removal of access no longer necessary.
- Create, maintain, and run reports on card production and access control using various methods to track documents, log books and electronic databases. Tracking and reporting of all card number of cards issued, revoked, recovered, and destroyed is required
- Provide fingerprinting services for authorized DHS personnel using appropriate fingerprinting equipment and supplies. Tracking and reporting number of fingerprint sets is required.
- Deliver professional customer service to customers including in-person appointments, answering phone calls and emails, resolving questions, troubleshooting problems.
- Schedule appointments using current software and/or web-based application(s) for HSPD-12 PIV card enrollment, credentials appointments, fingerprinting services for customers.
- Serve as an enrollment official to issue and print HSPD-12 PIV cards to customers upon authorized request using current software and/or web-based application(s) after verifying personnel data, employment status, security clearance and taking a photograph within a timely manner. Update HSPD-12 PIV cards upon authorized request to include access control and personnel profile using current software and/or web-based application(s).
- Revoke HSPD-12 PIV cards in response to an authorized direction using manual and electronic methods.
- Record HSPD 12 PIV sponsor information using current software and/or web-based application(s).
- Track inventory of HSPD-12 PIV card consumables on a daily basis to ensure sufficient supplies are available and for accountability purposes; notify appropriate OSI staff or PCIF Manager of supplies needed prior to the depletion of appropriate stock levels.
- Perform opening and closing procedures to ensure the HQ PIV ID Unit is operational during designated business hours to include logging in/out of computers and access control systems/databases, filing paperwork, preparing for and verifying same/next day appointments, stocking supplies.
- Safeguard and store PIV card consumables and sensitive information, including personally identifiable information (PII), in accordance with agency policy.
- Take photos and process personnel data upon request for customers needing credentials, and advise customers of next steps once credentials are ready for pick up.
- Process visitor requests, including issuance and collection of visitor badges, and maintain logs of visitors. Confirm authorized access via National Facility Access Request database.
- Issue parking decals and process and update parking decal requests.
