Associate, Borrower Services

About Mission Driven Finance

Learn more about us, our “why,” and our opportunities on our jobs page.

Mission Driven Finance uses finance as a tool for change. We’re all about mobilizing capital that will increase inclusive and equitable access to education, health, and wealth and there are a lot of awesome things happening to achieve our mission. As our fully remote/distributed team continues to expand, we’re always looking for ways (and people!) to help us stay on track.  

Who should apply

Your primary role as a pre-investment Borrower Services Associate is to ensure potential deals move efficiently from when they show up in the top end of the funnel through the investment committee decision, delivering a fantastic experience throughout. You will push boundaries of mobilizing financial support for organizations empowering people of color, people on the move, women, veterans, LGBTQ, and others who have been overlooked or underestimated. 

You recognize our financial system perpetuates poverty and needs to be transformed in order to eradicate it. You have a passion for quality customer service, and believe transparent communication strengthens partnerships. You can effectively communicate what Mission Driven Finance does and the available lending products to potential borrowers. You start the day running through mental (or digital!) checklists of different loan applications and prioritizing with and for your teammates what needs to be done to close transactions efficiently and effectively. You are equally comfortable reviewing and understanding spreadsheets, financial statements and corporate documents, and working in a supportive fashion with portfolio companies throughout their MDF journey. You enjoy providing high-touch experience with borrowers, addressing their questions and guiding them through our onboarding process, as well as proactively checking in to collect data to help us monitor their impact, performance, and compliance.  You’re also familiar with customer service and look forward to helping borrowers through our software systems.  When you see friction or identify bottlenecks slowing down processes, you take initiative to brainstorm and implement solutions.

This position is Remote within the United States. Our team is distributed across the US and works remotely. 

Primary responsibilities

You will work primarily with the Sr Manager, Borrower Services (your supervisor) and the Investments Team (VP Investment Management, Investment Analysts) to proactively shepherd new deals through underwriting and approval. 

• Customer Experience: 
  • Ensure borrowers understand Mission Driven Finance’s lending products and have a great borrower journey
  • Communicate with borrowers to address any questions, and act as the “Credit Navigator” to efficiently guide them through our application process, software systems and onboarding and ensure a positive borrower experience
  • Proactively check in with borrowers to collect the necessary data for MDF to monitor their impact, management, and financial performance
• Project Management: 
  • Monitor the entire system of potential borrowers, leads or ‘Top of Funnel’ deals, ensuring borrowers are moving through our process efficiently and on a timely basis
  • Ensure analysts, borrowers, and closing departments have clear next steps to move forward efficiently 
• Documentation Review: 
  • Perform high level due diligence of documents provided by the borrower (financial statements, corporate documents, schedules, etc.) 
  • Monitor and stay on top of loan applications and notify borrowers whenever they need to provide additional information
  • Ensure that borrowers remain engaged and interested in the loan application process through the use of different MDF tools
  • Work closely with the Portfolio Management team to enter data collected into the appropriate templates
• Delayed Payments Management
  • Ensure proactive follow up in the case of late or delayed payments from borrowers to ensure speedy follow up and remediation
  • Follow established MDF procedures and timelines related to follow ups, notices and communications
  • Coordinate with our legal department whenever further actions are  needed
• Other General Administration duties and responsibilities as required 

Desired values, qualifications & skills

An ideal candidate will value: 

• Our mission to build a better financial system
• Developing solutions from a team perspective
• Ability to take initiative and work semi-independently
• Balancing work quality with efficiency and productivity 
• Our culture of humor, flexibility, and resilience

And have a background and skills that include:

• 4+ years of experience in relevant roles demonstrating skills in community engagement, customer support, customer service, or project management 
• High EQ and problem solving skills to deliver great customer experiences
• Strong attention to detail with an eye to continuous process improvement 
• Excellent verbal and written communication 
• Adaptability and responsiveness in an evolving startup environment with competing priorities and deadlines
• Good interpersonal skills, including tact, diplomacy, flexibility, and demonstrated experience building trust with diverse stakeholder groups
• Strong comfort with technology tools, including spreadsheets, CRM (Hubspot), MS Office, Google Workspace, project management systems (Asana), and communication systems (Slack)

Preference for candidates that also have one or more of the following:

• General knowledge of financial systems and loan products  
• Exposure to, or deep interest in, (impact) investing; this might include experience working directly with nonprofits, social enterprises, philanthropic endeavors, or investment firms 
• Fluency in another language beyond English
• Lived experience in our target investment communities, such as communities of color, Native or Indigenous, New American, veteran, low-to-moderate income, or other overlooked and underestimated populations 

Research shows that while men may apply for roles when they meet about 60% of the criteria, individuals from marginalized groups often hold back unless they fulfill every listed requirement. 

If you believe you could excel in this role but your resume may not accurately reflect how you are qualified per the qualifications above, we wholeheartedly encourage you to apply. In your application, please also submit a cover letter, share what interests you about this role, how you may be qualified in other non-listed or non-traditional ways, and how you envision making a difference. 

We're all about embracing diversity and considering a wide range of candidates and ways that someone is qualified. Whether you're new to using your skills in this area, returning after a break, looking to make a transition, or ready to take your career to the next level, we'd love to hear from you. Your unique experiences and perspectives are valuable to us. We can't wait to explore the possibilities together. 

Compensation

This is an Associate level role with an annual salary range of $70,000 - $88,000 per year, plus company incentives, based on your unique skills and experience. 

This position includes company standard benefits:

• Generous time off plan along with 15 paid holidays
• Remote and flexible work schedule and environment
• Unlimited paid vacation time 
• 401k retirement plan with 4% employer match
• Monthly stipend for work-from-home expenses
• $250 Monthly stipend towards health care costs
• Access to company health/dental/vision & FSA plans 
• Participation in company incentive program(s) including the V3 employee investment fund
• Up to $750 annually towards professional development

We recognize that compensation is an important aspect of your decision to apply, and we strive to offer competitive salaries that reflect the skills, experience, and value each team member brings to our organization.

It's important to note that starting salaries for most candidates will fall at or below the 50th percentile of the above salary band. However, starting salaries will be determined based on factors such as qualifications, experience, and internal equity considerations.

We are committed to fostering a transparent and equitable compensation structure and welcome discussions regarding salary expectations with our HR / Recruitment team during the interview process.

Equal opportunity employer 

Mission Driven Finance is an equal opportunity employer. We encourage all qualified candidates, regardless of race, ethnicity, religion, national origin, age, sex, disability, veteran status, or gender identity to apply for this position. We welcome smart people with non-linear/non-traditional experience and educational backgrounds to join our team. Should a candidate be offered the position, they will need to show documentation of the ability to work in the U.S. including completing an I-9. We are unable to offer work visas at this time.

To apply

If you think you can help us build a better world please apply as soon as possible; the position may close at any time! Candidates only and no phone inquiries, please.