BUSINESS CENTER MANAGER

Education / Licensing Requirements:

High School Diploma or equivalent.  Associate’s Degree preferred.

Experience Requirements:

4+ years’ distribution/logistics experience required.

Position Overview:

• Oversees the entire distribution center operations, including financial responsibilities, business growth and administration.  Responsible for the distribution center workforce.

• Positions reporting to this position: Warehouse Specialist.

Responsibilities:

• Responsible for the existing account base of the center, particularly in the area of major accounts.
• Responsible for establishing and maintaining exemplary service levels within the operation. (KPI, Customer Service and reporting business results.
• Manages operation expenditures to the current budget.
• Ensures current business model is managed and optimized to compete in the marketplace.
• Timely completes all reporting requirements and ensures they are received by the corporate office.
• Create day-to-day budgets on labor and hours. Communicate these labor goals effectively with the Operations Manager & Logistics Supervisor.
• Effectively Manage P&L to accommodate the location’s budget regarding, labor, hours, & warehouse utilization of space.
• Manage changes with temp labor and find cost effective labor to support budget goals and operational needs.
• Establish goals and hold the team accountable for team metrics, KPI’s, and performance.
• Correspond with internal team to support carrier settlements, business results, and growth of the business.
• Foster a supportive environment that is cohesive with JW Logistics 7 C’s of Culture
• Hold monthly or quarterly meetings with team to communicate goals and expectations
• Foster employee engagement by supporting employees through onboarding, offboarding, performance improvement, and employee recognition

Working Conditions:

• Fast-paced environment.
• May be required to work various shifts.
• Requires normal vision (corrected) both close and distant.
• Requires normal hearing levels (corrected).
• Uses office equipment and machinery effectively.
• Requires normal finger dexterity for keyboarding.
• Works effectively with frequent interruptions.
• Lifting requirements of 50 lbs. occasionally.
• Minimal travel <30%.
• both verbal and written communication with internal and external partners.

Organizational Relationships:

Reports to Area Manager.