About BearCom:
- Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
- 40+ Years Industry-Leading Experience
- Partnerships with Motorola, JVC Kenwood, Avigilon, +More
- 75+ Branches Across North America
The Regional Service Manager is responsible for ensuring consistent service execution, driving quality through accountability and attention to detail, standardizing service structure and capacity, and supporting business growth. Reporting directly to the VP of Service, this role oversees day-to-day operations, staff development, compliance, and strategic planning across BearCom Canada Corp.
Responsibilities:
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Oversee daily operations of the Service department to ensure timely, efficient service delivery.
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Collaborate with Sales to grow and expand service offerings.
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Design and enhance processes to improve customer satisfaction and team productivity.
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Set and execute goals, priorities, and performance metrics for service staff.
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Motivate teams to exceed service expectations, coach underperforming employees.
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Coordinate and deliver staff training, including safety and technical certifications.
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Maintain compliance with certification and calibration standards for technical staff and equipment.
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Recruit, interview, and onboard new service personnel.
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Conduct performance reviews and manage disciplinary actions.
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Act as liaison with contractors supporting BearCom projects in the region.
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Approve timesheets and payroll for service personnel.
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Manage resource allocation, and operational KPIs.
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Oversee MA and SLA agreements to ensure contractual compliance.
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Support quoting and proposal development in coordination with the Technical Services Group.
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Guide project planning by advising on service options, costs, and resource availability.
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Supervise branch service managers to help achieve departmental goals.
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Monitor and coordinate fleet vehicle maintenance and repairs.
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Stay current with industry trends and adapt service offerings accordingly.
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Lead bi-weekly service meetings and other team communications.
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Ensure a safe work environment aligned with company safety standards.
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Perform additional duties assigned by the VP of Service.
Preferred Qualifications:
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Leadership - Provides expertise in fiscal management, budgeting, and revenue forecasting. Leads teams by delegating tasks, setting performance standards, and ensuring quality and timely completion of work. Oversees employee performance evaluations, identifies training needs, and recommends development opportunities. Manages budgets and ensures expenditures remain aligned with funding allocations.
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Flexibility and Adaptability – Demonstrates proficiency with computer applications for data tracking and reporting. Excels under pressure by meeting tight deadlines while ensuring cost-effective execution.
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Interpersonal Skills/Customer Focus – Possesses in-depth knowledge of BearCom Canada’s products and services, with a strong ability to build customer relationships and lead teams effectively across diverse regions.
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Communication Skills – Skilled in problem-solving and decision-making with the ability to interpret both technical and non-technical information. Communicates clearly and motivates others, delivering detailed oral and written instructions while fostering collaboration across branches and departments.
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Drive for Results – Applies quality management principles and continuous improvement practices to ensure operational excellence. Knowledgeable in safety standards for office, shop, and field environments within the communications industry. Experienced in developing and applying performance and productivity standards, as well as project and program planning methodologies. Proficient in technical service terminology, documentation standards, process organization, and information management. Builds and maintains strong customer relationships to support business growth, with a proven commitment to exceptional service. Develops and implements effective operating procedures, identifies sales opportunities, and collaborates with the Sales team to drive results.
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Education and/or Experience – Minimum of 6 years of industry experience, including at least 3 years managing technical teams of three or more employees. Bachelor’s degree in a technical or business discipline (or equivalent experience) required. Relevant certifications such as CET, CSM, and/or PMP are considered an asset.
Benefits:
BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.
You’ll also receive:
- Highly Competitive Compensation
- Medical, Dental, and Vision Insurance
- Company-Paid Life, Short/Long-Term Disability Insurance
- Paid Holidays
- Generous Paid Time Off
- Matching 401k Plan
- Employee Referral Bonus
- Tuition Reimbursement
BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.
