Our Culture: Why work with us?
Joining Outer Cape Health Services isn't just about taking on a new role; it's about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions.
Who We Are:
Our mission is to provide a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod.
OCHS now cares for more than 18,000 patients annually, and no one is denied access to services due to an inability to pay. Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966), Outer Cape Health has a long history of successful growth and expansion in pursuit of this mission. As a Patient-Centered Medical Home, OCHS holds itself to the highest standards. Ensuring patients have access to care when they need it and request it, and validating that staff are working at the top of their licensures, are foundations of this model.
Our Core Competencies:
At Outer Cape Health Services, our core competencies are the foundation upon which our organization is built, guiding us in our mission to deliver exceptional health services to our communities. Our focus on fostering teamwork ensures that we operate as a cohesive unit, valuing each member's contribution and working synergistically towards common goals. Integrity and honesty stand at the heart of everything we do, creating a culture of trust and respect among our team and the communities we serve. Embracing technology, we continually seek innovative solutions to enhance our services and operations. Finally, being patient-centered, we prioritize the needs and well-being of those we serve, striving to exceed expectations and make a meaningful difference in their lives.
A day in the life of this role:
Reporting to the nurse manager, the Registered Nurse at Outer Cape Health Service (“OCHS”) is responsible for providing patient care based on the nursing process within assigned work periods. The incumbent functions as a member of a multi-disciplinary team to achieve patient outcomes consistent with a comprehensive plan of care.
Essential Functions:
- Manages all assigned in baskets to include but not limited to telephone encounters, outside events, overdue results, my chart communications, etc.
- Assist with prompt triaging of patients based on organizational triage workflow
- Based on communication with patient or clinician, develop plan and communicate to patient and clinician
- Performs medication reconciliation in a pre-visit prior to patient arrival where indicated
- Make appropriate referrals required for the management of patient care
- Prioritize communication of patient’s abnormal and normal test results to clinician, and to patient (if requested)
- Seek appropriate and timely guidance from the nurse manager depending on the level of concern
- Provide the best patient experience possible; address patient’s concern and questions, explain procedures, testing, and diagnosis thoroughly.
- Always maintain patient privacy and confidentiality of information in accordance with OCHS policies and HIPAA
- Maintain patient records with accurate and timely documentation in the Electronic Medical Record (EMR) in accordance with OCHS policies.
- Educate patients on the proper use of medical equipment, prescribed regimens, and other nursing care regimens.
- Refer patients to outside sources, programs, or support groups, for additional education or referrals as appropriate.
- Promote and support teamwork by collaborating with team members including providers, Medical Assistants, and Patient Service Representatives
- Adheres to the National Patient Safety Goals that are applicable to ambulatory care centers (including but not limited to improving the accuracy of patient identification, improving the safety of using medications, reducing the risk of care-associated infections, and following the universal protocol of preventing wrong site/wrong procedure/wrong person)
- Experience or interest in team-based care, aligning with OCHS goal of transitioning to a team-based care model practicing multi-specialty collaboration between clinical team members to provide prompt and high-quality comprehensive care to all patients
- Other related duties and projects, as required or assigned to ensure the needs of the health Center and its patients are met
