Our Culture: Why work with us?
Joining Outer Cape Health Services isn't just about taking on a new role; it's about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions.
Who We Are:
Our mission is to provide a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod.
OCHS now cares for more than 18,000 patients annually, and no one is denied access to services due to an inability to pay. Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966), Outer Cape Health has a long history of successful growth and expansion in pursuit of this mission. As a Patient-Centered Medical Home, OCHS holds itself to the highest standards. Ensuring patients have access to care when they need it and request it, and validating that staff are working at the top of their licensures, are foundations of this model.
Our Core Competencies:
At Outer Cape Health Services, our core competencies are the foundation upon which our organization is built, guiding us in our mission to deliver exceptional health services to our communities. Our focus on fostering teamwork ensures that we operate as a cohesive unit, valuing each member's contribution and working synergistically towards common goals. Integrity and honesty stand at the heart of everything we do, creating a culture of trust and respect among our team and the communities we serve. Embracing technology, we continually seek innovative solutions to enhance our services and operations. Finally, being patient-centered, we prioritize the needs and well-being of those we serve, striving to exceed expectations and make a meaningful difference in their lives.
A day in the life of this role:
Reporting to the Director of WIC, The Women, Infants, and Children (“WIC”) Program Assistant is responsible for assisting in determining participants eligibility, benefits issuance, quality assurance, and general office duties for the Outer Cape WIC program.
Summary of duties:
- Provide general reception work for the WIC program including but not limited to greeting participants, answering telephone calls, directing telephone calls, answering questions, and screening potential participants for eligibility.
- Responsible for managing the flow of applicants and participants in the reception area, checking in participants, and directing to appropriate staff.
- Manage appointment scheduling and rescheduling on computer-based scheduling system, including reminder calls or texts.
- Contact medical offices by telephone or facsimile to obtain health information as necessary.
- Primarily responsible for file management by collecting basic participant information for eligibility screening and creating new household information in computer system.
- Prepare charts with appropriate forms and maintain participant’s records. Pull and file charts for active, pending and terminating participants.
- Coordinate logs and records for retaining participant caseload.
- Certify participants by verifying category, identity, income, and residency to determine WIC eligibility; collect and enter participant demographic data.
- Educate and/or explain participant’s rights and responsibilities, authorized representatives and shoppers, WIC foods, and using benefits.
- Make required referrals to Medicaid (MassHealth), Supplemental Nutrition Assistance Program (SNAP), and Transitional Aid to Families of Dependent Children (TAFDC) programs, and to other non-WIC health and human service programs as needed.
- Educate participant by providing and explaining the Electronic Benefit WIC Card, shopping list, vendor list and WIC approved food guide to participant.
- Responsible for electronic benefits processing and coordination first and last use dates for benefits so that families can receive WIC services at the same time.
- Verify participant and/or authorized representative’s identity when issuing benefits.
- Oversee benefit issuance for prescribed food prescription including issuing and reissuing benefits, prescription changes or removing benefits.
- Responsible for coordination of participants’ notifications: print, mail and provide notification letters for end of certification, missed benefits, and/or ineligibility to receive WIC benefits.
- Responsible for starting up and shutting down all computers at beginning and end of day. Call State help desk to troubleshoot computer or printer problems.
- Ensure security of WIC card stock.
- Attendance at trainings and meetings locally or at the WIC Learning Center, as assigned.
- Perform other related duties as assigned or directed, including quality assurance activities.
- Adhere to all of OCHS’s policies and procedures
- Travel, as required
- Availability to work at multiple WIC sites and during evening and weekend clinic hours, as needed
- Other related duties and projects as assigned
