Introduction
The Guest Services Associate plays a vital role in creating a welcoming and positive experience for all guests at the Greensboro Science Center. As one of the first points of contact, this position requires excellent communication skills, a professional demeanor, and the ability to multi-task in a fast-paced environment. Associates assist guests with general inquiries, ticket and membership sales, and carousel operations, ensuring smooth and efficient service. Additionally, they support the check-in process for group visits, helping coordinate large parties and school groups to ensure a seamless entry experience. This role requires availability on weekdays, weekends, and holidays, as the Greensboro Science Center operates year-round with the exception of New Year’s Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
Demonstrated Skills
- Strong customer service and communication skills
- Ability to operate a point-of-sale system and handle transactions accurately
- Efficient multi-tasking and problem-solving in a busy environment
- Ability to work collaboratively in a team setting
- Attention to detail, particularly in data entry and guest interactions
Responsibilities and Duties
- Admissions and Membership
- Greet guests warmly and provide exceptional guest service
- Assist with membership and ticket sales, ensuring accurate transactions
- Operate a point-of-sale cash register and handle cash and credit card transactions
- Maintain attention to detail during transactions to retain accurate data entry
- Answer guest inquiries via phone and in-person interactions
- Carousel Operations
- Ensure the safe and efficient operation of the carousel
- Monitor guest activity to ensure safety regulations are followed
- Group Sales Check-In
- Assist with the check-in process for large groups, including school field trips
- Communicate with group leaders to ensure accurate reservation details
- Guide groups through entry procedures
- Maintain a professional and friendly demeanor during heavily busy check in time
Environmental Factors
- Some work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
- This position requires standing and/or sitting for long periods of time.
- Interacting with both individuals and large groups is necessary and unavoidable. Ability to talk, hear, and see are required.
- Physical ability to stand for extended periods and assist with carousel operations.
