Job Title: Front of House Supervisor
Department: Front of House
Reports to: General Manager
General Summary:
The Front of House Supervisor is responsible for directing and assisting Front of House employees and for the overall operation of the restaurant under direct supervision of the General Manager. The Front of House Supervisor would fill in for the Front of House Manager’s as needed and would also be a server.
Essential Functions:
- Act as Manager on Duty when no managers are present.
- Communicates with the general manager regarding all issues that happen on a shift.
- Responsible for quality leadership in the restaurant promoting positive employee morale. Leads by example.
- Ensures steps of service and service standards are being met.
- Ensures bar standards are being met.
- Responsible for expo.
- Manages Front of House staff and ensures checklist duties are complete.
- Backs up all Front of House personnel as needed.
- Responsible for delegating responsibilities to team members.
- Ensures menu items are prepared properly.
- Resolves guest issues.
- Delivers quality guest service and monitors the level of service throughout the restaurant.
- Adheres to company standards, including personal hygiene and appearance.
- Adheres to health and safety standards when handling food.
- Other duties as assigned.
Qualifications:
Education:
- Preferred: High School Diploma or equivalent
Computer Skills:
- Preferred: Point of Sale System
Experience:
- Experience: 1 to 5 years working in a high-volume restaurant.
Physical Requirements:
- Be able to work in a standing position for long periods of time.
- Be able to reach, bend, stoop, and frequently lift up to 50 pounds.
- Reaching by extending hand(s) or arm(s) in any direction
- Ability to perform duties with extreme temperature and noise ranges
- Ability to see within normal parameters
- Ability to hear within normal range
This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.
It is the policy of Tentac Enterprises to comply with all federal and state laws concerning the employment of individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC)
Tentac Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Effective Date: June 28th, 2023
