Card Services Intern

Position Summary: The Card Services Intern provides operational support to the Card Services department while gaining valuable exposure to the various aspects of financial technology and duties.

Duties and Responsibilities:

• Learn the fundamentals of the credit union’s card services operations, including the differences between debit and credit cards, how authorizations and settlements work, and the lifecycle of card transactions.
• Process and resolve card-related requests by completing incoming debit card limit increase tickets, travel alerts, and escalations involving debit/credit cards and associated add-on services.
• Investigate and resolve transaction denials by identifying root causes, applying necessary exemptions, and coordinating with frontline personnel to ensure seamless member experiences.
• Support credit and debit card portfolios by monitoring the debit switch, processing returned card mailings, and ensuring timely resolution of outstanding items.
• Maintain vault and branch inventory by monitoring debit card printing supplies, managing stock levels, and initiating replenishment orders as needed.
• Assist with ITM cash operations by supporting the Card Services Specialist during cash replenishment activities when required.
• Learn and contribute to the testing and rollout of new card services products and enhancements.
• Adhere to company safety rules, policies, procedures, and regulations.
• Perform related duties as required.

Skills and Qualifications

• Excellent verbal and written communication skills.
• Excellent attention to detail and analytical thinking skills.
• Proactive mindset and self-motivated learner.
• Strong communication and teamwork skills, with a willingness to learn and ask questions.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite
• Currently pursuing a degree in Business Administration, Management, Information Systems, or a related field.

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.