MARKETING ASSOCIATE

SUMMARY:          

Provide exceptional customer service to guests in the Marketing and Events Office, assisting with the purchase of all Bridger Bowl products via phone, email, or in person.

PRIMARY DUTIES:

• Maintain a high level of customer service to enhance the overall guest experience.
• Communicate clearly and effectively with guests, supervisors, and coworkers.
• Provide knowledgeable support regarding Bridger Bowl products, services, and experiences.
• Assist in resolving guest concerns or escalate to Supervisors or Managers as needed.
• Assist with the daily phone sales, web sales, Snowphone updates and snow condition reports as needed. 
• Assist in compiling digital imagery, various web-based applications, and social media within the department as needed. 
• Communicate with Marketing Directors regarding issues related to the website, app and e-store.
• Assist with end of day closeout procedures.
• Execute guest follow-up procedures including thank-you letters, bulk mailings, requests for information, etc.
• Ensure brochures, trail maps, sales products and other publications are fully stocked.
• Assist with event promotion and execution as needed.
• Perform other duties as assigned by Marketing Director and Assistant Marketing Director.

EMPLOYEE EXPECTATIONS:

• Demonstrate good judgment and maintain a positive, professional, and enthusiastic attitude throughout the season.
• Be reliable, punctual, and dependable; adhere to a consistent schedule, including holidays.
• Display a genuine desire to share knowledge of the sport and inspire others to enjoy it.
• Exercise discretion and maintain confidentiality of all protected information.
• Follow operational procedures with attention to detail and accuracy.
• Be flexible and adaptable to ever-changing situations and workload.
• Maintain a clean and orderly work environment.
• Comply with and enforce Bridger Bowl policies and procedures.
• Contribute to Bridger Bowl's overall sustainability goals.

SUPERVISION:

• Supervision Given: This position has no supervisory responsibilities.
• Supervision Received: From the Marketing Director and Assistant Marketing Director.  Receives assignments as directed, with clear expectations, available guidance, and periodic performance reviews as needed or during check-ins.

EMPLOYEE BENEFITS:

• Free Employee Season Ski Pass
• Montana Ski Area Association (MSAA) – free day tickets
• Day passes to Crosscut Mountain Sports Center
• Aflac Accidental Insurance coverage
• Sick leave based on hours worked
• Local Bozeman Ski Shop discounts
• Bridger Bowl discounts on food, lessons, rentals, and retail purchases.
• Employee Ski Day

PREFERRED QUALIFICATIONS:

• Experience in customer service, marketing, social media and/or sales.
• Possesses excellent communication and active listening skills.
• Knowledge of Point-of-Sale systems and basic computer application usage.

WORK ENVIRONMENT:

• Outdoor: Regularly working in quickly changing winter weather conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces.
• Indoor: sit at a desk executing repetitive movements under consistent lighting and temperature controls.
• Work physically near others throughout the shift.

PHYSICAL AND MENTAL DEMANDS:

• Sitting at a desk executing repetitive movements including typing and processing ticket sales. 
• May require bending, stooping, standing, walking, and moving items that weigh up to 25 lbs.
• Requires the ability to learn new tasks, remember processes, maintain focus, communicate effectively with coworkers and visitors, handle stressful situations and upset customers, and completing tasks independently and efficiently.

SPECIAL REQUIREMENTS AND ADDITIONAL INFORMATION:

• Everyone is welcome to apply for this position, but applicants must be legally authorized to work in the United States and Bridger Bowl does not currently provide visa sponsorships.
• Successful candidates must have the ability to understand and communicate in English with adequate proficiency to follow directions from supervisor, read and understand safety guidelines and directions to prevent accidents or injuries from occurring, and effectively communicate with visitors and staff.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation(s). The requirements listed above are representative of the knowledge, skill, and/or ability required.
• This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job, nor does it restrict the tasks that may be assigned. This is not an employment contract and there is no guarantee of work hours. Work hours are dependent on snowfall and workload.

EEO STATEMENT:

• Bridger Bowl Ski Area is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification outlined by federal, state, or local laws.