Key Responsibilities:
• Manage and track incoming service requests through various service portals and internal systems.
• Maintain up-to-date and accurate information within service management platforms, including job status, scheduling, materials, and customer communications.
• Coordinate with dispatchers and technicians to ensure timely updates, approvals, and compliance with company procedures.
• Support quoting and billing processes by preparing repair quotes when needed, tracking approvals, and collaborating with the accounts receivable team to ensure accurate invoicing and payment follow-up.
• Generate and review service-related reports to identify outstanding work orders, billing needs, and process improvements.
• Contribute to continuous improvement of service operations through effective communication, organization, and customer-focused support.
Preferred Experience: Familiarity with service management systems such as Service Channel, Corrigo, Ecotrak, and Verisae is beneficial but not required.
Proficiency with Microsoft Office programs, (Word, Outlook, Excel), is required.
BENEFITS: PTO, Medical, Dental, Vision, Life Insurance and other ancillary insurance products available
401K available
Paid Training when assigned
All offers of employment are contingent upon the applicant successfully passing a background check and completing the online application in Paycom.
