Drive Your Career Forward with Us!
Are you ready to take on a leadership role that keeps operations running smoothly and efficiently? Join our dynamic team as an Operations Manager on our Transit Division in Eagan and play a pivotal role in ensuring our drivers and vehicles are prepared to deliver exceptional service every day.
Schedule: 3:00 pm - Midnight, Monday through Friday (some rotating weekends)
Why You'll Love This Role
As an Operations Manager, you'll step into a critical leadership position where no two days are the same. From overseeing driver check-ins to ensuring the garage runs like a well-oiled machine, you'll be at the heart of our operation, making impactful decisions and contributing to our success.
What You’ll Do
Driver Management:
- Ensure drivers are ready and prepared for their routes.
- Over the road supervision - real time interaction and engagement with driversÂ
- Accident response, review and resolution
- Provide guidance and correction to drivers as needed
- Investigate customer complaints and issues and make sound decisions on retraining, correction, etc.Â
- Address and resolve tardiness, absences, and compliance issues.
Communication & Collaboration:
- Act as the go-to contact for drivers and bridge communication with management.
- Work closely with dispatch, maintenance teams and transit managers to resolve challenges.
Leadership & Decision-Making:
- Make impactful decisions aligned with company policies and goals.
- Provide guidance to dispatchers and drivers, resolving conflicts as they arise.
- Ensure compliance with contracts, policies, and safety regulations.
Technology & Reporting:
- Utilize dispatch software to manage operations and analyze trends.
- Maintain accurate records and reports to drive continuous improvements.
Garage Operations:
- Assist with vehicle positioning to optimize garage efficiency.
- Collaborate with teams to ensure vehicles are service-ready.
What You Bring to the Table
- Education: High school diploma or equivalent; additional education in transportation or management is a plus.
- Experience: Proven experience in transportation, dispatch, or supervisory roles.
- Skills:
- Strong communication and leadership abilities.
- Proficiency in dispatch software and Microsoft Office.
- Sound decision-making and organizational skills.
- Knowledge of transportation regulations and vehicle safety standards a plus.
- Other Requirements:
- Ability to obtain a class B license with Passenger endorsement (We will train you!)
What’s in It for You
- A dynamic work environment where your leadership makes a difference.
- Opportunities to grow and expand your skills in transportation management.
- A chance to lead with impact, ensuring smooth operations and exceptional service.
- We are employee-owned
Work Environment
This is a fast-paced, hands-on role where you'll split your time between the office and the garage. Expect occasional outdoor activities and physical tasks, like moving buses, as part of your routine.
Join Us and Be the Leader Who Keeps Things Moving!
Apply now to become our next Operations Manager and drive operational excellence to new heights.
