Fraud Prevention Specialist

Position Description

Title:                           Fraud Prevention Specialist

Department:              Deposit Operations

Reports to:                 Fraud Prevention Supervisor

Supervises:                 None

Classification:            Non-exempt

Date Prepared:          August 6, 2025

Summary / Objective

Responsible to identify, review, investigate and resolve fraud activity.  This includes reviewing transactional activities, respond to internal inquiries and perform preliminary investigations. 

Experience & Education Requirements:

• Bachelor’s degree or equivalent work experience
• Two or more years of experience in the financial industry or similar environment, such as Customer Service, Operations or Fraud Prevention
• Must possess advance computer skills, including but not limited to proficiency in Microsoft office

Specific Job Functions:

• Responsible for maintaining investigations while maintaining proper case follow-up and resolution
• Processes daily mobile check deposit files
• Process and analyze customer fraud claims including check fraud and Electronic Funds Transfer (EFT) according to regulatory guidelines and Bank policies and procedures
• Review and respond to Verafin alerts with the intent of detecting, intercepting, mitigating or preventing fraud
• Constantly monitor customer and transactional records to identify unauthorized transactions and fraudulent accounts.
• Compose and issue alerts to appropriate departments, based on fraud trends and fraud
• Provides support and assistance relative to branch operational activities.
• Participates in operational and fraud training meetings.  Attends seminars regarding banking industry activities
• Keeps informed of relative changes in Bank policies, procedure and products

Required knowledge, skills & abilities:

• Good understanding of bank operations and knowledge of fraud/loss prevention
• Effective written and verbal communication skills
• Strong analytical skills and attention to detail
• Ability to apply critical thinking and problem- solving skills
• Ability to build and promote teamwork, to work collaboratively with others
• Completion of in-house training programs or other approved training programs
• Compliance with BSA regulations as appropriate to the position
• Good understanding of spreadsheets
• Ability to recognize various issues that may require further research and/or investigation in order to consider possible solutions

Physical Demands and Work Environment:

• Ability to use standard equipment such as computers, phones, photocopiers
• Requires manual dexterity and sitting for longer periods of time
• Must be able to work schedules that meet the needs of the Bank, which may include early morning, evening and /or weekend hours

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is expected that from time-to-time other duties, both related and unrelated to the above, may be assigned and therefore, required.