Surgery Scheduling Manager

Are you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community.

At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.

• We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff!
• We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies.
• We offer competitive salaries and a great work/life balance: enjoy your weekends!
• UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!

United Urology Group is regarded as the leading urology network in the country. Our Affiliates include Chesapeake Urology, Arizona Urology—Phoenix & Scottsdale, Arizona Urology—Tucson, Colorado Urology, and Tennessee Urology.

Position Summary:

The Surgical Poster Manager oversees Surgical Posters, Surgical Poster Coordinators, and ASC Front Desk Coordinators. This role manages all aspects of surgical scheduling, preoperative coordination, and ASC front desk operations to streamline workflows and enhance patient care. The manager also optimizes processes, strengthens patient communication, and collaborates with physicians and staff to improve efficiency and the overall patient experience.

Primary Duties & Responsibilities:

• Supervise and support the surgical poster and surgical poster coordinator teams.
• Set performance expectations and provide training and professional development.
• Standardize workflows to improve efficiency and reduce scheduling errors.
• Oversee scheduling of surgical procedures, ensuring alignment with physician preferences and ASC availability.
• Ensure all clinically appropriate and eligible cases are directed to the ASC when possible.
• Ensure timely and accurate completion of preoperative requirements (testing, clearances, authorizations).
• Optimize block time utilization and minimize no-show rates.
• Ensure timely, accurate communication with patients regarding surgical procedures.
• Address and resolve patient concerns related to scheduling and preoperative care.
• Generate reports to assess scheduling efficiency.
• Maintain compliance with regulatory requirements and accreditation standards related to scheduling practices and patient care documentation.
• Monitor and analyze scheduling trends to identify opportunities for process improvement and increased efficiency.
• Audit surgical posters regularly to ensure processes are followed, and scheduling is accurate.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications:

• High School Diploma or equivalent required.
• Minimum three to five (3-5) years in surgical scheduling and/or ASC operations.
• Leadership experience preferred.
• Proficient knowledge of insurance.
• Computer proficiency and prior experience with the Electronic Medical Records (EMR) system is a plus.
• Urology or surgical experience preferred but not essential.

Knowledge, Competencies & Skills:

• Excellent customer service skills.
• Attention to detail and willingness to learn.
• Proficient knowledge of medical terminology.
• Strong communication skills, both verbal & written.
• Proficient computer software and database skills.
• Comfortable working in a fast-paced environment.
• Very comfortable asking probing questions to patients.
• Must demonstrate a caring, compassionate, and patient attitude.
• Maintain HIPAA compliance.
• Multitasking and proactive problem-solving.

Direct Reports:      

• Surgical Posters
• Surgical Poster Coordinators
• ASC Front Desk Coordinators

Travel:

• Must have the ability & willingness to travel to other sites as necessary within a geographic region.

Physical Requirements for the Job:

• Regularly required to sit and stand for extended periods.
• Involves standing, sitting, walking, bending, stooping, and twisting.
• Requires full range of body motion, including manual and finger dexterity and eye-hand coordination.
• May be required to help to transfer the patient.
• Occasionally lifts and carries items weighing up to 25 lbs.

Equal Opportunity Employer: United Urology Group and its affiliate practices are an equal opportunity employer. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.

The successful candidate(s) for any UUG position will be subject to a pre-employment background check.

Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws. Applications for this position are accepted on an ongoing basis until the role is filled. There is no specific application deadline.

UUG1