Position Summary
The Office Coordinator assists with the overall functions in the office and gives direction to staff under the supervision of the medical office manager. Must have strong organizational skills, customer service orientation, time management, computer operation, and confidentiality.
Major Duties and Responsibilities
- Assists office manager with overseeing the daily office operations and delegates as needed.
- Responsible for training new front office staff and responsible for appropriate staff coverage and staff schedules (which includes filling in as needed- must know how to perform all front office duties: checking in/checking out, collecting copays, answering phones, verifying insurance).
- Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills and able to handle all staff/coworker interactions professionally.
- Implements efficient front office procedures as needed.
- Ensure staffing reports to work and inform department managers are advised if staff does not show or is late for work.
- Appointment scheduler on multiple telephone line system.
- Checking in patients for appointments and checking out patients at the end of appointments.
- Verifying insurance and collecting copays and balances.
- Creating patient charts with protected health information.
- Greeting and assisting efficiently and professionally patients and other customers that present to the practice with business other than appointments.
- Assure timely delivery of patient services and maintains strictest confidentiality.
- First point of contact to resolve patient complaints received.
- Accounts Payable duties for the location to include:
- Monthly reporting of the timeshare schedule to accounting department and Regional Operations Manager for expense purposes.
- Petty Cash oversight and replenishment, and invoice submission for the site.
- Monthly financial review of the GL and Trend Report for the location to ensure proper expense allocation and communicating discrepancies to Regional Operations Manager and accounting department.
- Daily Deposit reporting and submission.
- Answer patient billing questions, works bad debt delinquent reports (includes delinquent letter preparation and calls to patients), set up budget plans, collect patient balances, prepares fee slips with include insurance verification, and checking patients.
- CBO liaison regarding insurance issues.
- Correct front office errors/issues which include educating teams.
- Act as a liaison between the physicians and office manager and clerical staff.
- Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills.
- Perform other duties, as requested.
