Position Summary:
The Assistant Manager-Major Accounts is responsible for assisting the Major Account Manager in overseeing the operations process related to the fulfillment and delivery of sales orders to the companys national retail accounts.
Essential Job Duties and Responsibilities: (Additional duties may be assigned)
- Analyzing, reviewing, coordinating and tracking time-sensitive sales orders
- Supervising the control and movement of merchandise and materials
- Knowing, integrating and employing each clients compliance standards
- Supervising the selection and preparation of merchandise
- Supervising the method and process of packing merchandise for shipping
- Maintaining a detailed and accurate serialization and manifesting scheme
- Supervising the proper consolidation and preparation of ready-to-ship goods
- Scheduling, documenting, and tendering domestic parcel, LTL and FTL shipments
- Recording and reporting shipments using EDI, web, back-office, and other solutions
- Tracking, reporting, verifying and disputing shipment or billing inquiries as necessary
- Maintaining records, logs, files and communications related to ongoing business
- Maintaining department facilities, equipment, resources and material volumes
- Supervising staff volumes, assignments, and distribution.
- Maintaining company policies related to safety, etiquette, and staff relations
Supervisory Responsibilities:
This position has no direct supervisory role, however, assists the Major Accounts Manager in their absence.
Education and Experience:
- High school diploma or GED required
- Demonstrate success at the collegiate level or equivalent experience
- One to three years of supervisory or management experience in retail, or other customer oriented, order fulfillment workplaces
Special Requirements:
- Ability to work overtime on a regular basis and weekends
- Ability to work in an open, warehouse environment
Location: Fulton, NY
Knowledge, Skills, and Abilities:
- Computer proficiency including word processing, data entry, spreadsheets, and generating reports using standard software applications.
- Must be able to plan, allocate resources, manage production and coordinate people and equipment.
- Strong organizational skills including the ability to manage multiple projects and details simultaneously.
- Ability to gather data, compile information, and prepare reports.
- Ability to work independently, investigate problems, initiate solutions, work under deadline constraints, and manage multiple tasks.
- Ability to analyze and solve problems.
- Ability to read and interpret paperwork.
- Knowledge of inventory management practices.
- Excellent attention to detail.
- Ability to multitask and work in a fast-paced, dynamic and changing environment with a focus on meeting deadlines.
- Excellence in interpersonal and communication skills to interact with customers, vendors and co-workers in a professional and helpful manner in person or via phone or written correspondence.
- Demonstrates success in developing, incorporating, maintaining and improving compliance standards, processes and protocols
- Maintain consistent, dependable attendance
Equipment Used:
Computer, printer, telephone, photocopier, fax machine, scanner, calculator, various hand and power tools, and pallet jack
Computer Software: Microsoft Outlook, Word and Excel
Safety Equipment: Safety shoes
Physical and Mental Requirements:
- Ability to sit, stand, walk, talk, hear, perform repetitive hand motions, use hands to finger, grasp, handle, or feel; push and/or pull with arms and reach with arms and/or hands; crouch, kneel, crawl or bend; climb/balance.
- Exerts in excess of 50 pounds of force occasionally, and/or in excess of 25 pounds of force frequently, and/or in excess of 10 pounds of force constantly to move objects.
- Close mental and visual attention required to perform work dealing primarily with preparing, analyzing, and interpreting data and figures, using a computer terminal, and/or extensive reading.
Environmental Conditions:
Work is performed in a typical warehouse with exposure to temperature changes, noise, potential for physical injury.
