HELP DESK TECHNICIAN I

Healix Infusion Therapy is seeking an experienced Technology professional to join our corporate team as a Helpdesk Technician I!

In this role, The Helpdesk Technician I provides first-line technical support to end-users, ensuring reliable access to clinical and administrative systems across Healix. This position focuses on front-line troubleshooting, service request resolution, and escalation of complex technical issues as needed.

DUTIES/RESPONSIBILITIES:

• Receive and respond to incoming calls, e-mails, and tickets regarding hardware, software, and networking issues.
• Diagnose and resolve hardware, software, and connectivity issues at the desktop, laptop, mobile, peripheral device levels
• Escalate complex or recurring issues to appropriate teams with proper diagnostics and documentation
• Support workstation provisioning, imaging, and deployment processes
• Assist users with account access, password resets, MFA, and Office 365 support
• Support VPN, remote access, and basic networking connectivity
• Log, track, and document incidents in the IT service management system to maintain accurate service records
• Maintain and update IT asset inventory including PCs, laptops, peripherals, and mobile devices
• Perform on-site and remote analysis, diagnosis, and resolution of complex desktop and network problems for end-users, and implement corrective solutions.
• Assist in maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
• Participate in on-call rotation and provide after-hours support as required
• Comply with HIPAA and information security standards when handling protected health information (PHI)
• Other duties and responsibilities may be assigned by the Director of IT or the Helpdesk Manager.

About Us

Healix is the nation’s leader in providing physician office-based infusion services. Focused on patient and physician peace of mind for 35 years, we offer unparalleled capabilities for optimal patient care, comfort, compliance, and clinical outcomes in an outpatient setting.

At Healix, we manage Office Infusion Centers on behalf of physicians, hospitals, and medical institutions, encouraging in-office treatment for optimal patient care. Our company is headquartered in Sugar Land, Texas, a suburb of Houston, where we have helped establish and manage hundreds of infusion centers nationwide. We use our clinical and business expertise to provide integrated solutions to improve all aspects of the infusion program, all while delivering peace of mind to our clients and their patients.

Studies show that the physician office infusion center setting provides significant site of care benefits for patients, communities, and payors, including superior clinical outcomes and lower cost of care. Overall patient satisfaction at Healix-managed infusion centers soars, with 98% of patients rating their care as excellent. Our physician clients rely on Healix to handle all facets of infusion center operations, including drug purchasing, revenue cycle management, managed care programs, and clinical staffing. As Healix continues to leverage unique industry expertise in management and service markets, we are dedicated to maintaining focus on patient and physician peace of mind.

 EDUCATION AND EXPERIENCE REQUIRED

• Bachelor's degree (B. A.) from four-year college or university in Information Technology, Computer Science or related field
• 0-2 years of experience in a technical support or helpdesk environment
• Strong customer service and problem-solving skills
• Familiarity with Windows operating systems
• Basic understanding of networking fundamentals, cloud environments, and remote access tools
• Ability to manage multiple tickets and prioritize tasks effectively

CERTIFICATIONS

• Comptia A+, Network+, or equivalent entry-level industry-related certification

EQUAL EMPLOYMENT OPPORTUNITY 

We are an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, training, leave of absence, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law. Healix has a non-discrimination policy and complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the Company has facilities.