Road Call Center Agent

Communicates with all necessary parties to resolve breakdown issues, while ensuring drivers’ safety.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Ensures both the driver and equipment are safely removed from the road, and determines if the maintenance facilities in the area are qualified to handle breakdown issues.

· Assists drivers over the phone and via other communication devices with technical questions pertaining to the breakdown or damage of equipment.

· Obtains estimates for repairs, verifies any applicable warranties, and authorizes charges within approved limits.  

· Examines locations of maintenance facilities to determine which would be closest to the site of the breakdown. 

· Outstanding customer service and follow-up skills.

· Receives and carries out instructions.

· Maintains regular and predictable attendance.

Shift Details: 

• 6PM - 6:30 AM (Night Shift)

KNOWLEDGE, SKILLS, AND ABILITIES

· Communicates effectively.

· Exhibits ability to read, write, talk, and hear; add, subtract, multiply, and divide; and lift and/or move up to 25 pounds as required.

· Uses computers and software programs proficiently.

· Mechanical experience a plus

EDUCATION and/or EXPERIENCE:

 High school diploma or general education degree (GED); or six to twelve months related experience and/or training; or equivalent combination of education and experience.

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