Subway Assistant Store Manager

POSITION SUMMARY:

The Subway Assistant Manager supervises restaurant staff and daily operations to ensure that food safety, product preparation, cleanliness and inventory control standards are maintained. Schedules and supervises staff. Maintains standards of restaurant safety and security. Exceptional customer service is a major component of this position.

TASKS AND RESPONSIBILITIES:

1. Performs all tasks and responsibilities of a Shift Manager
2. As needed, supervises food preparation to ensure that food safety and operations standards are maintained.
3. Coordinates and supervises staff so that standards of cleanliness are maintained as outlined in the SUBWAY® Operations Manual.
4. Manages a staff of approximately 4 to 12. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of employees. May conduct written and verbal staff evaluations.
5. Performs paperwork duties and assists with product orders and inventory as needed.
6. Assists with planning of special events and promotions
7. Assumes the duties of the manager in their absence..
8. Completes University of SUBWAY® courses as directed.

Expectations of our Team Members

• Increase sales by promoting new items and suggestive selling our fresh menu items
• Provide a WOW experience to every guest
• Engage each guest with a friendly smile and upbeat, high energy personality
• Closes every transaction with “I hope you have a great day (night), see you tomorrow”
• If the customer states “thank you,” the team member closing remark is “My pleasure.”
• Table touch with dine in customer to ensure service is great
• Maintain food cost by using proper formula as trained by the Manager
• Perform detail cleaning duties, in addition to the daily cleaning duties in order to provide a clean and safe establishment for our guests
• Help develop ideas and strategies to grow sales and serve more guests
• Pass every Subway Compliance Audit
• Lead by example and show great leadership, respect and team work with new and fellow Team Members,
• Arrives to work with professional appearance in a clean uniform with name tag. This includes but not limited to:
  • Well-groomed
  • Good hygiene
  • No unusual body piercings
  • SM and/or TM can make judgement on what is deemed “professional appearance.”
• Perform each duty with a sense of urgency.
• Safety should never be compromised. Do not take any unnecessary risks or shortcuts.

Education: High school diploma or equivalent.

Experience & Skills: Experience in restaurant operations, preferably with supervisory experience. Requires excellent communication skills, ability to deal with all levels of employees. Computer knowledge is desirable.

Physical: Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register. Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.

Other: Tips are included on top of pay.