Marriott Springhill Suites General Manager

Bensons Hospitality Group hotels offer a competitive and comprehensive benefits package for all full-time employees. We offer vacation, holiday pay, free single coverage health insurance + company paid life insurance, disability insurance, dental and vision insurance, 401K.

POSITION SUMMARY

Plan, direct, and coordinate the Guest Services, Housekeeping, Food & Beverage and Engineering departments of the property to maximize the mission of the hotel of "pleasing customers at a profit". To operate the hotel in a professional manner while achieving the annual objectives and contributing to the local community in a highly visible mean.

KEY AREAS OF RESPONSIBILITY and DUTIES

• Assures that individual departments understand the established corporate objectives by training and documenting to be reviewed on at least a monthly basis. These will include but not be limited to cost of sales, guest scores, labor costs, employee turnover, employee accidents, guest incidents, and overall profitability.
• Achieves agreed upon and approved annual objectives by effectively managing with best business practices throughout all departments and by properly delegating assigned tasks to trained and qualified staff.
• Assure hotel operational policies and procedures are known, understood, properly interpreted, and administered by all direct reports to the General Manager.
• Assist the Accounting and Sales in preparing of annual operations budget and capital.
• Ensures compliance to the administrative requirements of the property by submitting in a timely manner all employee reviews, accidents reports, payroll information, purchase orders, approved invoices, deposits, customer complaints, inventory counts, etc.
• Assures that all hotel departments operate in a productive, efficient manner supporting our mission statement of "pleasing customers at a profit". Continuously seek improvements and cost reductions by following the 5-5 Program of interviewing 5 guests per day and inspecting 5 rooms per day to maintain constant contact with the operations.
• Communicate the overall objectives and results with staff by inspecting their work and giving daily feedback for immediate improvements.
• Practice "MBWA " by walking around the entire property daily documenting observations of cleanliness, productivity, staff and guest interests, and report to your management staff.
• Obtain agreed upon customer rankings within the Marriott system.
• Maintain a safe and efficient property by conducting formal and complete property inspection.
• Provide excellent quality food and beverage products per brand standards for breakfast bar and other miscellaneous serving opportunities. Immediate action to be taken to maintain results within established financial targets and budgets.
• Improve room and outlet sales by working with sales department to manage programs and promotions.
• Assure that professional supervisory and human resource practices are followed throughout all departments by mandating attendance at training opportunities and by requiring adherence to the employee handbook, policy and procedures.
• Assure that all employees are aware of their responsibilities by reviewing and confirming current job descriptions, objectives, and procedures.
• Ensure appropriate performance standards are being met by employees by performing scheduled performance appraisals according to procedure.
• Establish annual training objectives for all departments.
• Consistently manage and enforce existing corporate policies and procedures by understanding and communicating these to all employees in solving issues.
• Communicate timely directions to direct reports by holding daily standup meetings and weekly staff meetings to review operations, opportunities and forecasts.
• Assure commitment to Total Quality Management practices by utilizing QA programs and meetings to address problem areas or areas of opportunity.
• Be visible in the local community by participating in civic, professional, service and school organizations which benefit our community. Practice relationship marketing by taking advantage of every opportunity to meet people and make friends within our market area.
• Leads by example in areas of teamwork, following of policy & procedure, relationships with peers and subordinates and professional management practices.