CARE COORDINATOR

POSITION SUMMARY: The Oasis Case Manager is primarily responsible for ensuring effective management of youth’s individual service plans during their stay at the YMCA Oasis Teen Shelter, a 9-bed, state-licensed Overnight Youth Shelter (OYS) for youth ages 13-17 in Mount Vernon, WA. This position reports directly to the Shelter Manager, working collaboratively with the whole Oasis team and across the Y’s Social Impact services to ensure coordination of youth’s care. The Oasis Case Manager assists with ensuring the safety and wellbeing of at-risk and homeless youth while in shelter. This position requires modeling of pro-social, healthy adult behavior and decision-making to adolescent clients. The Oasis Case Manager delivers affirming, culturally competent, trauma-informed care in pursuit of a more stable housing outcome as youth exit the program. 

OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. 

OUR COMMITMENT TO EQUITY: The Skagit Valley Family YMCA is an equal opportunity employer and is committed to providing equitable opportunities for all groups in terms and conditions of employment and personnel practices. The Y does not discriminate on the basis of race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal. All staff hired at the Y are encouraged to embrace, continually support, and enhance diversity and equity on our campus and in our community. 

THIS POSIITION IS FOR YOU, IF YOU CAN:

• Model and execute a non-rejecting, trauma-informed care approach to working with at-risk and unstably housed adolescents. Ensures a positive, growth-enhancing environment. 

• Build high-quality relationships with youth participants to ensure effective care and stable housing outcomes while youth reside in a temporary overnight shelter setting. 

• Provide individualized case management and coordination of services: 

  • Conduct assessment with each youth to determine goals, barriers to goals, resource needs and other factors related to service planning, with particular attention paid to the following: housing (per housing first model), education, job training, menta/physical health, substance use and social supports 

  • Develop an Individualized Service Plan (ISP) for each youth based on assessment of their needs and hold youth accountable to expectations of the program 

  • Engage with additional community resources and systems of care to effectively serve youth and widen their network of support 

  • Coordinate safety planning and crisis response of youth when needed 

  • Provide follow-up and aftercare services as needed 

  • Provide or coordinate necessary transportation for youth as needed 

• Coordinate with the Shelter Manager, Shift Supervisors, Youth Advocates, and Executive Director of Social Impact on youth entry and exit of shelter, length of stay, disciplinary concerns and other coordination of care 

• Member of the on-call administrator pool 

YOU'VE GOT THIS IF YOU ARE OR HAVE: 

• Master’s degree in Social Work or closely related field preferred; or 

  • Bachelor’s Degree in social services or closely related field from an accredited school; or  

  • Four years full-time work experience directly working with, managing, or overseeing vulnerable populations in a related field. 

• Two years or more of related experience working with homeless, at-risk, and/or other youth populations. 

• Strong skills in self-initiation, communication, collaboration, crisis management and behavior management. 

• Ability to work variable hours, such as late nights or weekends 

• Must be able to pass a criminal background check from DCYF and the State of Washington  

• State approved certifications in CPR/AED, First Aid & Bloodborne Pathogens, as well as Mandatory Reporting and Trauma-informed Care/Harm Reduction training required within 90 days of hire. 

• Requires negative TB Test before working within facility 

PREFERRED QUALIFICATIONS:   

• Experience with school systems (special education, 504 service plans, IEP’s, etc.) 

• Experience case managing clients within other systems of care, such as behavioral health, child welfare, and/or other housing providers 

• Previous training in de-escalation, Positive Youth Development, CSEC, Domestic Violence, Mental Health First Aid, or other related trainings. 

WORK ENVIRONMENT & PHYSICAL DEMANDS: 

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is regularly required to use a computer, and other office equipment, and to be able to communicate using the phone and electronic devices. 

• The employee frequently is required to sit, reach, and be able to move around the work environment, including travelling up and down stairs throughout the shift. The employee must occasionally lift and/or move up to 40 pounds. 

• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually low to moderate. 

• The employee will be regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks and work under intensive deadlines with frequent interruptions. 

• The employee must be able to interact with members, staff, volunteers, and others encountered in the course of work, some of whom may be dissatisfied individuals. 

• This position works shifts during day, swing and overnight shifts. Shifts may include weekends. Both part-time and full-time hours may be available, depending on current staffing. Part-time is not to exceed an average of 29 hours per week. Full-time is considered an average of 30-40 hours per week. 

BENEFITS FROM DAY 1: 

• Free YMCA household membership. 

• 403(b) Saving Account enrollment; 

• 8 paid federal holidays a year (full-time benefited employees to be eligible) 

• Paid Sick Time 

• Two weeks free camp for child or grandchild 

YOUR OTHER BENEFITS WILL BE (WAITING PERIOD APPLIES): 

• Vacation Days (accrual begins from day-1, eligible to use after 90-days) 

• 3 paid Personal Holidays (eligible to use after 90-days; benefited employees 24 hours / non-benefited employees enjoy 12 hours) 

• Medical, vision, and dental insurance (full-time benefited employees to be eligible) 

• 403 (b) Retirement Employer Match (after 2 years with 1,000 hours) 

• Life insurance, and more! (full-time benefited employees to be eligible)