CASE MANAGER

The objective of the RSS Case Manager position is to continue to support on an as-needed basis, the client’s transition to life in the US and assist them along the path to self-sufficiency. The RSS Case Manager will provide case management as needed to newly arriving refugees who are from eligible Office of Refugee Resettlement populations.  Case Manager will link clients to available resources to meet immediate and long-term needs Bilingual in a target language 'Bilingual in a target language (Dari, Pashto, Ukrainian, Russian, Arabic, Swahili, Spanish, French)  is preferred.

• Travel between counties may be required. Included by not limited to Rowan, Iredell, Stanly, Alexander,  Caldwell, Davie, Catawba, and other counties in region.
• This is a grant funded position. Position is funded until June 30^th, 2026. Possibility of extension will be based on federal and state funding availability and is not guaranteed.

Essential Functions:

1. Manage refugee cases, ensuring timely delivery of services and fulfillment of requirements outlined by the Office of Refugee Resettlement and the North Carolina Department of Social Services, and as required by LSC standards and procedures.
2. Conduct comprehensive assessments with refugees to assess needs and barriers, and to facilitate connections to appropriate services for meeting identified needs
3. Take leadership to ensure provision of professional, confidential, culturally- and socio- economically-sensitive case management services to clients. These services can include transportation and bus orientation to interviews, liaison with interpreters, cultural orientation, housing and legal referrals, and addressing other employment barriers such as health care, childcare, ESL and other.
4. Develop and maintain a file of resources and referrals based on core needs.
5. In collaboration with Community Engagement Coordinator, identify and develop partnerships with community organizations and resources that can support clients’ needs
6. Coordinate and provide quarterly extended Cultural Orientation on topics identified as most applicable to current refugee needs.
7. Assist clients in applying for or renewing social services benefits.
8. Maintain timely and accurate client files, case notes, and reporting records.
9. Take leadership in documentation and reporting in accordance with contractual requirements and HIPAA guidelines.
10. Prioritize tasks to ensure timely delivery of core services and timely reporting.
11. Follow all Lutheran Services Carolinas policies and procedures.
12. Build and maintain effective working relationships with clients, colleagues, co-sponsors and volunteers, local agencies and organizations, and funders
13.  Collaborate with volunteers and Volunteer Services staff to support the work of volunteers engaging with clients to meet the goals of the client’s service plan
14. Collaborate with volunteers and community organizations to support clients as they work toward completing their service plan. Transportation of client(s) in personal vehicle may be required.
15. Other duties as assigned by supervisor.

Education: Bachelor’s degree or two years equivalent education and experience in human services field

Experience: Bilingual preferred; Cross Cultural experience; experience working with population served.

Specific skills/abilities: Proficient reading, writing and speaking skills in the English language. Ability to navigate computer and Microsoft Office (Word, Excel, Power Point). Awareness and sensitivity to the service population’s cultural and socio-economic characteristics is required. Problem solving skills. Sensitivity to cultural and socioeconomic differences. Willingness to comply with extensive and rigorous documentation demands. Compassion. Discretion.

Flexibility. Attention to detail. Insight into human behavior and motivations. Ability to calmly balance competing demands.

Specialized knowledge, licenses, etc: Valid NC or SC driver’s license; Minimum age 21 years.