When you become part of our team, your career opportunities are endless. We offer our team members competitive compensation and world-class benefits. Our culture is easy to live but hard to describe. Come see exactly what it means to be a part of the High Point Networks team.
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High Point Networks is a leading provider of information technology solutions in both SMB and enterprise-level markets, servicing customers from coast to coast. We specialize in anything that spans your network, data center, phone system and endpoints with a strong security focus across all things IT. Our Headquarters is in West Fargo, North Dakota with additional regional offices throughout North Dakota, South Dakota, Minnesota, Montana, Nebraska, Oklahoma, and Colorado. No matter where your business is located within the United States, we have you covered.
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JOB SUMMARY
Primary accountability of the Subscription Specialist will be with all aspects of Subscriptions (understanding all types of Subscriptions, financial, creation, lifecycle, communication, and changes).
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ESSENTIAL DUTIES AND RESPONSIBILITIES
Process billings and generate client invoices
Communication with multiple Sales and Service teams regarding Subscriptions and customers
Communicate changes/adds/removal/expiration of Subscriptions to Sales and Service team
Work with dispatch team on escalation of service tickets for proper billing
Interact with HPN Account Managers, HPN Controller, and customers to provide timely and accurate resolution
Process and send Subscription confirmations to customers
Troubleshoot and resolve billing issues that may arise
Other duties as assigned
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KNOWLEDGE, SKILLS, AND/OR ABILITIES REQUIRED
Organizing, planning, and customer service orientation (both internal and external customers)
Strong self-management, time management, and follow-through skills
Ability to multi-task and adapt to changes quickly
Phone, email, and communication skills including the ability to clearly communicate information and ideas both verbally and written so others will understand
Ability to listen to and understand information and ideas presented through spoken words and sentences
A basic understanding of IT and related solutions preferred
Ability to collaborate with multiple teams from both Sales and Service Departments regarding Subscriptions
