Chapter Systems & Analytics Manager

Innovation at its Best: Join our Forward-Thinking Company

SCTE®, a subsidiary of CableLabs, is shaping the future of connectivity. Through technological leadership and innovation, SCTE has served as the applied science leader for the cable telecommunications industry for more than five decades. As a not-for-profit member organization, SCTE moves member companies forward through continuous training for the workforce of tomorrow and by putting leaders into the conversations that matter.

The Chapter Systems & Analytics Manager resides in the Chapters department at SCTE. This team builds and supports a national network of member-led communities that foster local engagement, professional development, and industry innovation. We empower volunteers, deliver key programs and events, and ensure chapter operations align with SCTE’s mission to advance the cable industry through workforce training, leadership, and community connection. This team plays a vital role in amplifying SCTE’s reach, impact, and member experience at the grassroots level.

The Chapter Systems & Analytics Manager plays a critical role in the sustainability and modernization of SCTE’s chapter infrastructure. This position will support the post-rollout operations of the chapter digital platform, manage data systems that support chapter compliance, and oversee automation of the Chapter Awards Matrix, SharePoint file management, web page and app administration.

Why This Role Is Exciting

This position manages the technical and data systems powering SCTE’s national chapter network. The impact of your work will drive operational efficiency, ensure compliance, and enable greater member engagement across platforms. We are looking for a systems thinker, project manager, and team collaborator who is energized by building process-driven infrastructure, developing sustainable workflows, and managing knowledge systems across digital tools.

What You’ll Do

• Serve as owner and administrator of the digital platform including permissions, analytics, template libraries, and content workflows
• Oversee onboarding and functionality of the chapter mobile app
• Maintain the compliance automation system, including tracking, compliance deadlines, and report generation
• Develop and manage dashboards (e.g., Power BI, Salesforce) to track chapter engagement and compliance
• Oversee SharePoint content management, retention tagging, and committee archives
• Liaise with IT and vendors on system enhancements, data integrity, and troubleshooting
• Develop and maintain SOPs, system documentation, and admin toolkits
• Support ongoing automation and integration improvements across chapter-related platforms
• Ensure accessibility and analytics alignment across all tools and support platforms
• Collaborate with the Director and Coordinator on shared project timelines, deliverables, and transitions
• Other duties as assigned

What Is a Must Have

• 4+ years experience managing technical platforms or digital infrastructure
• Proficiency in SharePoint, Power BI, and CRM platforms (e.g., Salesforce)
• Experience in process automation, systems administration, and user documentation
• Strong analytical and data reporting skills
• Exceptional organizational skills and attention to detail
• Demonstrated ability to collaborate cross-functionally with technical and non-technical teams
• Ability to manage timelines, support users, and resolve issues independently
• Project management skills and comfort working with evolving platforms

What Will Set You Apart

• Experience in association management or volunteer-based systems
• Experience managing vendors or external platform partners.
• Familiarity with member engagement analytics
• Background in compliance tracking, awards systems, or membership operations
• PMP or Agile certification a plus

At CableLabs You’ll Enjoy Comprehensive Compensation and Benefits

Compensation: The salary range is $91,520 - $109,720. This position is eligible for bonus incentive compensation up to 17.5% of base salary.

Health Benefits: Comprehensive healthcare coverage including medical, dental, vision insurance. Access to flexible spending and health savings accounts with employer HSA contribution.

Retirement Benefits: Competitive 401(k) retirement plan with an employer match up to 6% plus an ADDITIONAL 8% contribution to 401(k) which becomes fully vested after only two years of employment.

Work-Life Balance: Flexible work arrangements, Unlimited PTO, 11 paid holidays, 100% paid family and medical leave.

To learn more and discover additional benefits, read our Employee Benefits Guide.

Working conditions and physical requirements

This position is 100% remote and operates from a home office environment. Working conditions for office environment typically involve indoor settings, often with a mix of standing, sitting, and walking, along with the use of hands and fingers to operate computer equipment. Office workers also need to communicate through various means, including telephone, email, and virtual platforms. This position requires travel up to 10% of the time. 

We understand that the confidence gap and imposter syndrome can make it challenging for exceptional candidates to apply. We encourage you to apply confidently and without hesitation, you may just be the right candidate for this position or similar opportunities.

CableLabs is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are decided on the basis of qualifications, merit, and business need. If you need assistance or accommodation due to a disability, you may contact us at humanresourcesteam@cablelabs.com or 303-661-3307. View our full EEO policy here.