Assistant Service Advisor

AutoSavvy
AutoSavvy is one of the largest and fastest growing automotive dealers in the country, and we are looking for talented individuals who can help us accomplish our lofty goals. We currently have 20 stores located in 11 different states and we are just getting started. AutoSavvy truly has a unique and distinct advantage in delivering value and savings for our customers, really, we’re not just saying that. Join our team and help make car buying an ecstatic, satisfactory experience!  

Compensation:

• Starting at $20/hour

Schedule:

• Monday – Friday only
• 8:00 AM – 5:00 PM

Job Duties & Responsibilities:
•    Responsible for KPI in Customer Service including but not limited to:  
•    CS Claims % (IUP)
•    Monthly CS claims cost gross 
•    Claims CS cost p/car 
•    Customer Service Satisfaction
•    Answer all calls to Customer Service Number 
•    Open ticket resolution for all CS Claims management 
•    Ensure that all qualified CS claims forms are properly filled out in the appropriate order with the customer and completed
•    Manage process for claim for qualified repairs 
•    Record notes and steps in the process in CDK, DealerSocket, and all applicable systems
•    Authorize shop to run diagnostic to confirm issue
•    Get pictures of potential repairs 
•    Work with CS manager to validate repair to confirm parts sourcing and timeline 
•    Build estimate for parts 
•    Build estimate for book hours 
•    Communicate timeline and expectations with customer 
•    Provide transportation and other support as necessary to ensure that the CS obligations are being appropriately met and customer experience is optimal given the circumstances
•    Manage customer process for unqualified repairs 
•    Introduce partner vendors 
•    Help through the resolution process 
•    Confirm that customers have been helped and ticket is resolved
•    Provide back-up support as needed to the Warranty Administrator
•    Enter all sublets into CDK 
•    Track and monitor all rental and loaner vehicles 
•    Maintain all customer service reports   
•    Additional duties as assigned
 

Benefits:

• Medical, Dental, and Vision insurance 
• HSA Match 
• Pharmacy Discount Programs 
• Employer paid Life Insurance 
• Pet Insurance 
• Employee Assistance Program 
• Free Mental Health Sessions
• Retirement Plan with Matching 
• Gym Discount 
• Paid Holidays 
• One of the best Paid Time Off policies in the industry! 
• Employee Vehicle Purchase Program

Required Skills & Abilities:
•    Ability to motivate and manage yourself  
•    Positive, outgoing, can-do attitude 
•    Excellent verbal and written communication skills
•    Excellent interpersonal, negotiation, and conflict resolution skills
•    Excellent organizational skills and attention to detail
•    Ability to prioritize tasks and to delegate them when appropriate
•    Ability to act with integrity, professionalism, and confidentiality 
•    Proficient with Microsoft Office Suite or related software

Required Experience: 
•    Previous customer service experience required
•    Must be 18 years of age or older 
 

Physical Requirements:
•    The physical demands described within are representative of those that must be met by an employee to successfully perform. the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•    Must be able to lift up to 25 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
•    Must be able to carry and transport up to 25 pounds up to 60 feet.
•    Requires sitting for extended periods of time. 
•    Requires excellent visual acuity and manual dexterity. Must be able to type for extended periods of time.
•    Requires being able to hear and speak with others in-person or on the phone.

All offers are contingent upon successfully passing of a pre-employment screening for illegal substances, background check, and having a clean motor vehicle report. 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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