IT Technician III

AutoSavvy 

At AutoSavvy, we take pride in fostering career growth and promoting from within. With 2-4 new stores opening each year, there are abundant opportunities for those motivated to learn, grow, and advance. With nearly 20 years in business, we have built a steady pipeline of high-quality, exciting vehicles, overcoming supply challenges and ensuring our team always has great options to offer. 

Job Summary 

As an IT Technician III/IV, you will serve as a senior technical resource responsible for troubleshooting, maintaining, and improving IT systems across the organization. You will support hardware, software, security initiatives, while assisting with strategic IT projects. 

IT Technician III/IV

Job Responsibilities: 

• Provide advanced troubleshooting and technical support for hardware, software, and network-related issues. 

• Administer and maintain IT systems, including network infrastructure, cloud services, and security protocols. 

• Act as a lead technical resource for escalated IT issues, providing solutions in a timely and efficient manner. 

• Support and maintain Azure, Office 365, VoIP systems, and enterprise applications. 

• Assists in management of IT asset inventory. 

• Document technical processes, configurations, and troubleshooting procedures for internal use. 

• Train and monitor support staff to enhance team capabilities. 

• Participate in IT projects, including system upgrades, migrations, and new technology rollouts. 

• Occasionally deploy, configure, and optimize computers, peripherals, operating systems, and applications. 

Qualifications & Requirements 

• 5 to 12 years of experience in IT support, system administration, or network management. 

• Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 

• Advanced knowledge of Windows operating systems and knowledge of IOS. 

• Experience with Azure, Group Policy, and Office 365 administration. 

• Experience with Intune and Entra administration.  

• Experience with Co-Pilot or Chat GPT AI platform knowledge would be ideal. 

• Experience building AI bots is preferred.  

• Knowledge of Cisco Meraki is preferred.   

• Familiarity with cloud computing platforms (Azure) is a plus. 

• Knowledge and understanding of AI principles and practices. 

• Experience with IT security best practices and compliance requirements. 

• Excellent problem-solving skills and the ability to work independently is a must. 

• Strong communication and interpersonal skills to interact with end-users. 

• Automotive dealership software experience preferred. 

• CCNA preferred.

Requirements: 

• Active drivers license and clean driving record 

• Ability to pass a background check 

• Authorization to work in the U.S 

Benefits: 

• Comprehensive Benefits: Medical, Dental, and Vision coverage, HSA match, and Employer-paid Life Insurance 

• Employee Assistance Program: For personal support and resources 

• Additional Perks: Pet Insurance, Gym Discounts, and an Employee Vehicle Purchase Program 

• Retirement Savings: Employer matching contributions 

• Paid Time Off: Among the best PTO policies in the automotive industry 

 
Schedule: 

• Full Time 

• Monday to Friday  

• 9 AM to 6 PM or 7 AM to 4 PM 

 
Physical Requirements: 

• Sitting at a desk for extended periods while working on a computer. 

• Occasionally lifting and moving IT equipment (e.g., servers, desktops, network devices) weighing up to 50 lbs. 

• Crawling under desks or accessing server racks for cable management and hardware setup. 

• Possible on-call or after-hours support for system maintenance, updates, or emergency troubleshooting. 

 
Work Environment: 

• In office and indoor work setting   

AutoSavvy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

All offers of employment are contingent upon successfully passing of a background check and motor vehicle verification.  

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