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Specific job functions include (but are not limited to):
Primary Functions
- Connects families and individuals with the community for support and resources.
- Provides community and office support to families and individuals.
- Schedules intake for families and individuals enrolling in FIC services.
- Completes new enrollees’ intake/assessment as needed.
- Maintains intake calendars following up on no-shows and cancellations.
- Screens and assesses incoming calls for readiness to enroll in services.
- Facilitates support groups and educational classes to families and individuals regarding emotional, physical and behavioral health care issues.
- Coaches’ families and individuals on navigating the behavioral health system and on effective management of their families’ health care needs.
- Assists families in meeting their goals through empowerment, education and skill-building activities that increase self-efficacy.
- Prepares documentation needed for coordination of care and billing.
- Consults and collaborates with internal and external providers and or specialists to set up and follow through on appointments, services and treatment plans.
- Demonstrates empathy and respect in working with individuals, families, and other natural supports, as well as conduct oneself in a professional manner.
- Organizes and participates in community outreach events, promoting FIC services.
- Maintains and updates the assigned family’s documentation.
- Documents all communication and/or contact with the parent/caregiver including any activities associated with/on behalf of the FIC recipient.
- Meets with their assigned supervisor monthly to maintain updates and seek guidance.
- Assumes responsibility for ensuring completion of required documentation within acceptable standards as determined by the Director.
- Responsible for meeting productivity, quality and supervision standards as determined by the agency.
- Strategically shares parts of your personal journey navigating multiple systems with parents and others involved as appropriate.
Job Expectations
- Ability to interact with people from diverse cultural, economic, and ethnic background.
- Communicate verbally and in writing with factual, strength–based professional, empathetic, and clinical manner.
- Establish and maintain positive and effective working relationships with internal staff, community resources and stakeholders.
- Perform services with dignity, respect, and professional demeanor.
- Maintain confidential information.
- Model and support options that assure solutions are compatible with the Arizona Vision and 12 Principles.
- Understand and adhere to all internal policies and procedures, training expectations, and AHCCCS covered guidelines.
- Ability to plan and organize professional schedules to meet established deadlines.
- Manage multiple priorities with strong attention to detail.
- Ability to keep clear, concise documentation records and complete within stringent deadlines or timeframes.
- Model and promote a non-judgmental and respectful attitude internally and externally.
- Respect and set appropriate boundaries with families, community members, professionals, and co-workers.
- Represent FIC’s mission and values with all stakeholders.
- Work independently with minimal supervision.
- Ability to prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner.
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