Ensure an outstanding customer experience through all stages of the customer lifecycle from relationship cultivation through execution. Responsibility to communicate with customers, estimate, enter and manage orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales. Responsible for multiple accounts of small to medium customers with high complexity.
JOB FUNCTIONS
- Serves as the face of the organization and primary point of contact for new and existing customers.
- Championing the customer at all levels internally by learning about the customers’ organizations, products, services and changes.
- Developing strong relationships throughout the organization including sales, production and logistics, so the customer experience is optimized from sale through delivery
- Building business relationships and managing existing customer and vendor relationships through excellent service and support
- Providing feedback and suggestions to executive staff on operational improvements that will drive the best possible customer experience
- Apply creative problem solving and analysis to meet customer needs
- Resolve customer issues, complaints or problems as needed
- Keep a strong understanding of new products, sales promotions and inventory management
- Acts as a liaison between customer service, IT, and production departments.
- Prepares standard and ad hoc reports through CieTrade, for analysis and communication management.
- Maintains documentation throughout the process of a job necessary for billing and reference.
- Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
- Process purchase orders, coordinate account credits, and maintain customer data.
