HIM Clerk

The Health Information Management Clerk/scanner is responsible for gathering all discharged encounters the morning following discharge; assuring that all patient records and loose documents are scanned through the appropriate scanner into the appropriate McKesson One Content Patient folder with the highest level of quality possible. Should indexing be required the clerk/scanner is responsible for indexing all documents to the appropriate visit and ensure that each document is scanned into the appropriate folder.

Essential Duties and Responsibilities: 

Completes release of information requests including retrieving patients medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity. 
Date stamps all requests and highlights pertinent data to facilitate processing. 
Validates requests and authorizations for release of medical information according to established procedures. 
Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. 
Maintain equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department. 
Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. 
May receive incoming requests including opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client. 
Maintains a neat, clean, and professional personal appearance and observes the dress code established. 
Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area, insures adequate supplies to meet customer requests. 
Maintains working knowledge of the existing state laws and fee structure 

Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs 
Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations. 
Maintains confidentiality, security and standards of ethics with all information. 

Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner. 

Desired Minimum Qualifications 

Prior experience in a medical office or medical records department 
Must have strong computer software experience, general working knowledge of Microsoft Word and Excel required 
Excellent organizational skills a must 
Must be able to type 50 wpm 
Must be able to use fax, copier, microfilm machine 
Must be willing to learn new equipment and processes quickly. 
Must be self-motivated, a team player 
Must have proven customer satisfaction skills 
Must be able to multi-task 

High School Diploma (GED) required