Consumer Loan Servicing Specialist

How to apply: Complete an Online Application at our website www.capedcu.com for the specific job opportunity that interests you. Resumes are not accepted in lieu of an application.

Role: The Consumer Loan Servicing Specialist provides financial services of superior quality and convenience through auditing consumer loans to ensure integrity of loan documentation, regulatory compliance, and adherence to company policy. This position remains current with all regulatory and company lending guidelines and oversees all administrative functions involving servicing of consumer loans.

Pay: The pay for this position is $21.75 an hour.

Essential Functions & Responsibilities:

• Handles all consumer loan servicing functions including but not limited to: processing interactions and opportunities, e-Oscar disputes and updates, wrecked vehicle insurance claims, all collateral protection claims as well as process dealer chargeback claims for the indirect team.
• Performs internal auditing of consumer loan documentation after closing. Assist with the review and management of correspondence to obtain missing documentation or other findings within the audit.
• Receives, organizes, prioritizes documentation from the Consumer Lending team and other departments regarding Consumer Loans. Performs scanning and indexing functions including document preparation and reassembly.
• Assists with staff training on scanning, access and retrieval of electronic documents.
• Handles all tasks involving collateral protection insurance including adding premium, refunding premium, processing insurance documents and incoming/outgoing calls to agents and members.
• Processes requests for releases of collateral or loan modifications and ensures needed documentation is obtained..
• Maintains a thorough knowledge of Consumer Lending policies and procedures, keeps up to date on regulation changes.
• Support vehicle titling processes including lien perfection and releases.
• Maintains knowledge of all Credit Union products, services, and promotions.
• Contributes to efficient Credit Union operations by performing other job related duties as assigned.

Knowledge and Skills:

Experience: Two to three years of direct consumer lending or related banking experience Examples are quality assurance/auditing tasks, quoting interest rates, originating/processing/funding consumer loan applications. 

Education: A high school education or GED.

Critical Job Competencies:
EPIC - Overall Core Values: Employees are empowered by being held accountable in their responsibilities and exhibit EPIC in Empowering Members by educating in financial solutions; Professionalism in all aspects of Member service both externally and internally; Innovation in delivering member products and services and in job performance by looking for efficiencies to better serve our members both externally and internally; and, Collaboration in listening and learning about the Members needs and collaborating to fill those financial needs as well as collaborating with internal members to best serve our Members.

• Building Partnerships: Identifying opportunities and taking action to build strategic relationships between ones area and other areas, teams, departments, units, or organizations to help achieve business goals.
• Building Trust: Interacting with others in a way that gives them confidence in ones intentions and those of the organization.
• Member Focus: Making members and their needs a primary focus of ones actions; developing and sustaining productive member relationships.
• Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Very Important Job Competencies:

• Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Contributing to Team Success: Actively participating as a member of a team to move the team toward the completion of goals.
• Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
• Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently.
• Technical/Professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and/or remain in a stationary position; use hands to finger, handle, operate, input or feel; reach with hands and arms in any direction; talk, communicate, converse, exchange information and hear; balance, kneel, walk and stand, occasionally moving and traversing; and will frequently use a computer and/or phone. There may be repetitive motions, making substantial movements of the wrists, hands, and/or fingers. The employee needs the ability to wear personal protective gear correctly. This is considered sedentary work: exerting up to 10 to 25 pounds of force occasionally and/or a negligible amount of force frequently or consistently to lift, carry, push, pull or otherwise move objects, including the human body. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The worker is subject to inside environmental conditions: protection from weather conditions but not necessarily from temperature changes and/or seasonal brightness through windows. This position may involve periodic stressful conditions. The Credit Unions business days are Monday through Saturday between the hours of 8:00 a.m. to 6:30 p.m.; however, this position may occasionally require an adjusted work schedule, overtime, and to include evening/weekend hours. The noise level in the work environment is usually moderate.

Disclaimer:

NOTICE: This job description does not create a contract of employment and at all times your employment, if any, remains at will. This job description also in no way limits the duties to be performed by the employee, which may be assigned or modified from time to time by Capital Educators Federal Credit Union. Please know that Capital Educators Federal Credit Union is an Equal Employment Opportunity Employer and all decisions regarding employment including hiring and promotion are based on the individual meeting the essential functions of the job, with or without reasonable accommodation, and without a direct safety threat or undue hardship. We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.