Mental Health Case Manager

Title: Mental Health Case Manager 

Reports to: Manager of Mental Health Services

Employment: 1 FTE, Hourly, non-exempt (40 hours per week)  
Schedule: Flexible work schedule, Monday - Friday 

Location: Quest Center – Multnomah and Clackamas locations 
Travel: Local travel for outreach and partnerships required on an as needed basis 

ABOUT THE POSITION: 

The Mental Health Case Manager position will provide culturally specific resource navigation and support to individuals actively engaged in mental health services at Quest Center for Integrative Health. The ideal candidate is self-motivated and has a working understanding of the interconnectedness between mental health, substance use, chronic pain health support needs. Additionally, the ideal candidate has prior experience with LGBTQIA2S+ communities and is highly knowledgeable about resources available these and broader communities in the Tri-County area. This position requires a candidate with excellent organizational skills who can manage concurrent administrative projects, support an organization-wide culture of integration, and maintain a justice and trauma-informed approach in all aspects of their service work. 

ESSENTIAL FUNCTIONS: 

• Utilize cultural responsiveness and humility as well as strengths-based/solution focused methods to research, identify, and connect participants to resources 

• Assist participants in navigating resource brokers, systems, and care networks 

• Apply person-centered principles to build relationships, trust, and rapport with participants 

• Assess participant resource needs and develop goals/action plans accordingly 

• Utilize integrative service approaches to support integrative care coordination efforts across Quest programs, and outside service organizations 

• Assist potential participants in navigating intake processes and other treatment referrals.  

• Remain current on treatment trends and community needs  

• Remain current on program structures and fluency in intake processes  

• Provide some travel support to participants making resource, referral, and treatment linkages 

• Work closely with participant providers within Quest and without Quest 

• Efficiently and ethically complete service and program related documentation 

• Maintain compliance with applicable laws, rules, policies, and guidelines governing the service work and/or licensure and certification bodies 

• Attending regular clinical supervision, program and organization-wide meetings as directed 

• Perform other dues as assigned by manager or program coordinator 

MINIMUM QUALIFICATIONS: 

• Active MHACBO certification as a Qualified Mental Health Associate (QMHA)  

• Knowledge and experienced application of trauma-informed care and support. 

• Prior experience with LGBTQIA2S+ communities and their nuanced service needs. 

• Advanced knowledge and familiarity with Tri-County resources 

• Ability to communicate and maintain relational boundaries 

• Knowledge and understanding of acute and chronic pain. 

• Demonstrate an understanding of systemic oppression, social justice, and equity  

• Prior experience in the behavioral healthcare field. 

• Advanced critical thinking skills. 

• Ability to use and/or learn new technologies, programs, and systems in support of participants and programmatic needs. 

• Active driver's license and ability to operate a motor vehicle for travel locally and in the tri-county area. 

• Ability to work collaboratively as well as independently. 

• Ability to manage time and meet deadlines. 

• Demonstrated excellent communication, interpersonal, and organizational skills. 

PREFERRED QUALIFICATIONS: 

• 2+ years of prior case management experience. 

• Active MHACBO certification as a Certified Alcohol and Drug Counselor (CADC) or CADC registrant 

MORE ABOUT QUEST CENTER:

For more than 35 years, our mission has been to provide integrative healthcare services, community, and education to people seeking a wellness-focused approach to living. We’ve been working hard to help people who are dealing with challenges in their physical, mental, and emotional health. Our goal is to build a welcoming, supportive, and safe community that promotes healing and empowerment.

We are more than just a health center – we are a network of compassionate individuals dedicated to providing unique integrated health services. In the face of challenges like rising opioid-related incidents, lack of affordable housing, and threats to the rights of marginalized communities, we remain steadfast in our commitment to community-centered social justice infused health services. We identify as a culturally and linguistically specific organization serving the LBTQIA2S+ behavioral health center as well as an organization which partners with BIPOC Community based organizations providing integrative health and wellness services

Quest Center for Integrative Health is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

 
QUEST BENEFITS: 

(Full time Employees receive full benefits. Part time employees receive a % based on their FTE Status.)

• Fully paid Kaiser Health, Vision, and Dental insurance, with options to increase coverage and dependents. 
• 403b Retirement savings account with 1% employer contribution
• 5 Weeks paid time off in first year, increasing with tenure 
• Qualify for student loan forgiveness programs 
• Fully paid Employee Assistance Program with Canopy 
• 2 month fully paid sabbatical after 7 years with Quest 
• 9 annual paid holidays 
• Annual continuing education budget and professional training funds of $1,000 

We're proud to be an equal employment opportunity employer. If you're passionate about making a difference and ready to be part of something meaningful, we encourage you to apply. We look forward to having you join us! For more information about what it's like to work at Quest, including our benefits and values, please check out our Career's page at https://quest-center.org/careers 

How to Apply: If you're ready to make a positive impact and contribute to our mission, we encourage you to apply! Please submit your resume and a cover letter outlining your relevant experience.