-
Under direct supervision, provides supportive assistance to, and the modeling of self-advocacy with the member to help him/her research and access needed and desired community resources.
-
Works cooperatively with others to assure the smooth and seamless delivery of comprehensive services to members.
-
Assist members in choosing, obtaining and keeping wellness and healthy lifestyle related goals.
-
Use a variety of methods, tailored to the individual, to move through the process of setting and reaching health and wellness related goals.
-
Compile and share wellness and healthy lifestyle resources for members, staff and/or other stakeholders.
-
Provide structure and support to promote personal progress and accountability.
-
Assists in the development and coordination of activities, programs, and resources which directly support members or family members/caregivers of consumers in achieving wellness and recovery goals. For example: Assists consumers in obtaining benefits, i.e. SSI, AHCCCS/Medicare, Section 8, identification cards.
-
Assists members with advocating and/or obtaining resources to live in a safe environment (personal safety, food supply, utilities and appliances working, adequacy of furnishings, and lack of fire hazards).
-
Provides instruction in activities of daily living (nutrition, meal planning, shopping, and meal preparation; budgeting; home cleaning and organization; personal grooming and laundry).
-
Communicates with clinical team regarding members level of independent functioning and current levels of support provided.
-
Travels to members residences to provide peer support, personal assistance and other supportive in-home services.
-
Transports members to and from appointments and treatment settings (agency vehicle) as appropriate.
-
Relates own recovery process in a positive and supportive manner through coaching, role modeling and mentoring in order to assist members in developing skills to achieve their goals.
-
Completes documentation for behavioral health record in accordance with agency and funding source requirements.
-
Advocates for members, as needed, to ensure delivery of necessary services.
-
Provides crisis intervention, as needed, and notifies Supervisor and treatment team.
-
Meets, as assigned, with new members providing peer support and orientation to CODAC sites.
-
Answers members questions using Customer Service Frequently Asked Questions (FAQs) and CODAC policies and procedures as guides.
-
Assists in the scheduling of follow-up - appointments for members.
-
Participates as in provision of Desk Duty or Counselor of the Day by meeting with walk-in members to address urgent and emergent needs of members.
-
Manages an assigned caseload of members to assure members records are up to date as required including but not limited to assessments, ASAM assessments, consents, releases of information.
-
Provides Outreach and engagement through calls, letters, coordination with community programs, home visits, etc. as appropriate.
-
Performs other related duties in accordance with agency growth and changes.
