Office Manager

Atlantic Medical Imaging is seeking an Office Manager in the Toms River, NJ office location on Hooper Avenue.

AMI offers a generous compensation and benefits package including medical, prescription, dental, vision, flexible spending accounts, paid time off (PTO), holidays, 401k and Profit Sharing. This is a full time, salaried position.

The Office Manager is responsible for, but not limited to:

• Directs and manages the overall operations of the assigned Diagnostic Imaging site(s). Plans for and administers the managerial, operational, fiscal, and reporting components of the office encompassing Technical and Administrative areas. Ensures that the quality assurance program for patient care and staff performance is implemented and ongoing.
• Examines methods for improving business operations and creating cost savings that do not have a negative effect on customer service. Makes recommendations and implements final decision.
• Promotes a respectful, safe, and collaborative work environment with a positive attitude to encourage high morale within the office and organization.
• Works cooperatively with fellow Office Managers and Office Administrators.  Manages other office locations in a Manager or Administrator’s absence and coordinates coverage for own office during absences.
• Schedules and assigns staff based upon their education, training, competencies and job descriptions. Ensures that staff are oriented and receives the necessary education and training to continue their work.
• Monitors daily schedules for optimization opportunities and is continuously proactive in looking for ways to improve patient schedule templates.
• Ensures that staffing levels are appropriate to patient census and makes adjustments as needed.
• Oversees and participates, as needed, in patient registration & scheduling.
• Supervises staff and activities of the front desk staff to ensure that a high level of customer services is being provided and that patients are being registered appropriately and timely.  Ensures communication between front desk and technical staff.
• Maintains proficiency with IT systems including RIS, PACS, payroll, staff scheduling, and other platforms as needed to perform work tasks and support staff. 
• Provides exceptional patient care and ensures referrer satisfaction.
• Improves the patient experience by increasing focus on customer service and anything that impedes the ability to do so.  Addresses and resolves patient and referrer complaints, negative reviews, and keeps appropriate records of issues and solutions.
• According to policy and regulations, provides for the safety, health and well being of all patients, visitors and co-workers. Becomes familiar with and ready to respond to emergency codes and life safety practices as established by the Practice. Performs all other related duties assigned to ensure that optimum radiologic care, efficient and orderly flow of patients and safe, expedient office operation occurs daily. Ensures that all quality control testing standards are performed per departmental policy and required by the various regulatory and accrediting agencies.
• Collaborates with other members of the management team to ensure the development, implementation, and enforcement of all policies and procedures, including but not limited to, patient rights.  Works with all staff, administrative, and management personnel, and members of the community to ensure that the facility is continuously operated appropriately, safely, and effectively.
• Promotes continuous process improvement throughout the organization by consistently assessing performance and collaborating with others to achieve company goals.
• Provides staff orientation, instruction, and coaching needed for technical, administrative, and ancillary staff job performance.  Actively participates in the employee selection process and provides recommendations regarding promotions and disciplinary actions for direct reports.
• Encourages staff to seek opportunities for growth and engages staff to work to find solutions and improve processes & daily tasks.  Continuously looks for ways to increase and positively affect employee morale.  Maintains an open line of communication with all staff.
• Performs performance evaluations according to Human Resources policies and procedures.
• Responsible for maintaining a safe facility.  Monitors, coordinates, initiates and documents all required equipment service, repairs, preventive maintenance, technical upgrades and field modifications to assure optimum equipment operation and availability per regulations or delegates to appropriate staff members.
• Maintains daily inventory of supplies, repair parts and accessories, to meet the needs of the department with appropriate AMI Maintenance team members.  Notified Maintenance of building issues and concerns.  Ensure that outside of property, parking lot, and sidewalks are maintained during inclement weather by contacting appropriate contracted vendors.
• Collaborates with designated clinical managers in the management of compliance related activities and inspections for various accrediting and regulatory bodies including but not limited to NJDOH, MQSA, ACR, and Evicore.
• Consistently apply office policies and procedures, updating and maintaining knowledge base as needed.  Participates in all scheduled training sessions and continuing education programs as required.  Completes independent study or continuing management education monthly.
• Performs other duties as assigned.

This position will provide oversight in the AMI Toms River office location on Hooper Avenue. The work schedule includes Monday-Friday, 8:30am-5pm.  Flexibility with hours and locations are required based on the nature of the role and coverage purposes.

Eligible candidates must have a Bachelor's Degree in a business or healthcare related field of study.  At least 5 years of supervisory or management experience in a medical practice or healthcare setting is required.  Strong computer skills with EMR and healthcare platform experience is strongly preferred.  

To be successful in this position, candidates must have exceptional verbal and written communication skills.  Candidates must demonstrate a commitment to customer service and the patient experience. Candidates must demonstrate strong and effective leadership skills, including the ability to promote employee morale, collaborate with others, and ensure a positive, team-centered environment. 

Based on the nature of the diagnostic imaging practice, there is potential exposure to radiation and magnetic fields.  Knowledge and awareness surrounding these areas is necessary for success in this role. 

AMI offers a generous compensation package, including health, prescription, dental, vision, flexible spending accounts and retirement benefits, in addition to paid time off benefits.

EOE