St Michael Home for Children | Case Aide

Catholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need.

The Case Aide is directly assigned to the St. Michael’s Home for Children program case management department. The Case Aide is responsible for assisting in the day-to-day tasks to ensure that case management services are provided to youth in a timely manner. The Case Aide is required to maintain a flexible, organized, and efficient work schedule and is subject to work extended hours and weekends.

What you Deliver

• Create client intake case files with necessary intake documents. Ensure DHS and ORR placement documents are filed and uploaded to UAC Portal software. Ensure the provision of two weekly telephonic contacts with family of origin, primary caregiver, and/or sponsor. Assist with filing, closing, and with overall daily maintenance of records found in either the physical case file and on ETO or UAC Portal software. Assist with the coordination of legal service provider's "Know Your Rights" presentations. Facilitate attorney to client contact as requested by the attorney or youth.
• Drive clients to facilitate program services, may include transportation to court appointments, attorney visits, consulate interviews, or other appointments as per contractual requirements as needed. Assist case management with creating discharge packets with discharge documentation and provide exit orientation to client as part of discharge process from the program. Ensure the provision of follow up service phone calls are conducted 30 days after youth's reunification and discharge from program.
• Assist with compiling electronic and physical files for ORR or State Licensing representatives, upon request.
• Assist with the submission of monthly SWK reports and/or other reports as instructed by your direct supervisor.
• Attend all organizational required trainings and facilitate trainings as needed.
• Attend all departmental and program meetings to ensure that up-to-date information is received and/or provided and to ensure that changes to policy or practice are implemented and adhered to.
• Assist with the coordination of travel arrangements for program staff transporting youth for reunification or transfer purposes. Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
• Perform other duties as required by supervisor.

The Expertise We're Looking For

• High School Diploma or G.E.D.
• One (1) year of experience experience in case management services such as Case Aide, Intake Specialist, Assistant Case Manager, Case Manager.
• Bilingual in Spanish in English.
• Valid Texas driver’s license.

The Skills and Assets You Bring, and More

• Strong organizational, verbal, and written communication skills.
• Ability to safely drive on agency vehicles.
• Ability to appropriately handle and maintain confidential information.
• Able to prioritize responsibilities, handle multiple tasks, and work in a fast-paced environment.
• Demonstrate knowledge and understanding of professional boundaries with children in care, staff, and volunteers.
• Experience and competency with Windows, Microsoft Office, Excel and Access databases, telephone, calculator, fax machine, automobiles, and copier.

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Catholic Charities is an equal opportunity employer.  We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect.  Successful applicant must comply with federal contractor vaccine mandate requirements.

The work you do will help us advocate for the vulnerable among us, a network of support services to people of all ages and from all walks of life and religious backgrounds.